1st & 2nd Line IT Support Engineer

Time Appointments are delighted to be recruiting on behalf of a well-established and growing IT Support Services provider, who are looking to appoint an experienced 1st & 2nd Line IT Support Engineer to join their expanding team. This is an excellent opportunity for a proactive IT professional who enjoys troubleshooting technical issues, delivering exceptional customer service, and developing their skills within a supportive and forward-thinking business. You'll work with a diverse client base, providing both remote and onsite technical support while gaining exposure to a wide range of technologies. Skills & Experience Required: • Previous experience in a 1st or 2nd Line IT Support role within an MSP or IT support environment. • Strong working knowledge of Microsoft Windows Server and Windows 10/11 operating systems. • Experience installing, configuring, and supporting desktop and mobile devices. • Good understanding of Microsoft 365, Exchange, and email troubleshooting, including mail flow and client configuration. • Excellent analytical and problem-solving skills with a methodical approach to fault finding. • Strong communication skills with the ability to explain technical concepts clearly to non-technical users. • Excellent organisational and time management skills, with the ability to prioritise workloads and meet deadlines. • Experience producing clear, accurate technical documentation and user guidance. • A customer-focused attitude with a genuine passion for delivering exceptional IT support.