1st/2nd Line Support

1st/2nd Line IT Support - Manchester Location: Manchester – On-site, 5 days per week We are seeking an experienced 1st/2nd Line IT Support Engineer to join our client-side IT team. This is a hands-on role, providing support to end-users across hardware, software, and network issues. You will work in-office 5 days a week, with excellent opportunities for career progression and training in both cloud and on-premise technologies. Key Responsibilities: • Provide 1st and 2nd line support to end users, both remotely and on-site. • Manage and resolve hardware, software, and network issues. • Support Office 365, Exchange, and on-premise systems. • Respond to and resolve tickets using the company’s helpdesk system. • Install, configure, and maintain IT equipment. • Escalate complex issues to senior engineers as required. • Maintain excellent communication with users, keeping them informed throughout the support process. Skills & Experience: • Proven experience in a 1st/2nd line IT support or helpdesk role. • Strong troubleshooting skills and ability to resolve issues efficiently. • Experience with Office 365, Exchange, and on-premise environments. • Confident with hardware installation, maintenance, and problem resolution. • Excellent communication and interpersonal skills. • Ability to work independently and as part of a team. Benefits: • Excellent career progression and training opportunities • Good holiday entitlement Interested? Please Click Apply Now! 1st/2nd Line IT Support - Manchester