1st Line Support Technician

Start Your IT Career with a Company That Invests in You Got a passion for tech, great people skills, and the drive to learn? This could be the opportunity you’ve been waiting for. We’re recruiting for a growing and forward-thinking Managed Service Provider based in Redhill, looking for a 1st Line Support Technician to join their friendly and supportive team. This is not your typical tech environment — personality, attitude and potential matter just as much as experience. Whether your background is in retail, hospitality, customer service or you’ve already started your IT journey, if you’re motivated, approachable and eager to develop, they want to hear from you. Job Title: 1st Line Support Technician Location: Redhill, Surrey (own transport essential) Salary: £27,000 – £32,000 DOE What’s in it for you? • Clear progression opportunities within a growing MSP. • Fully funded training and certifications including CompTIA. • Hands-on exposure to Microsoft 365, Windows and networking technologies. • Performance related bonus scheme. • 22 days holiday rising to 25 with service. • Company laptop and regular team socials. • A genuinely supportive team that wants you to succeed. What you’ll be doing: • Acting as the first point of contact for customer IT support queries. • Troubleshooting and resolving technical issues. • Logging and managing support tickets efficiently. • Delivering excellent customer service at every interaction. • Working closely with experienced engineers and learning on the job. What they’re looking for: • Strong communication and customer service skills. • A positive, proactive and team-focused attitude. • Someone organised, reliable and eager to learn. • Previous customer-facing experience. • A genuine interest in IT and technology. Why this role? This is the perfect opportunity for someone looking to build a long-term career in tech with a company that will support, train and develop you every step of the way. You’ll gain real-world experience, industry-recognised training and the chance to progress within a thriving business. Ready to turn your passion for technology into a career? Apply now and take the first step into IT. For Your Information * Interested? Please send your CV in Word format only ** Please only apply if you already have the right to work in the UK (indefinitely & without sponsorship) *** Know someone suitable? Ask us about the YourRecruit paid referral fee Due to the high volume of applications, only shortlisted candidates will be contacted. If you haven’t heard from us within 7 days, please assume your application has been unsuccessful on this occasion. You are welcome to apply for future roles, and we will keep your details on file. YourRecruit Ltd does not discriminate on the grounds of age, race, gender, or disability and complies with all relevant UK legislation. To stay safe in your job search, we recommend visiting JobsAware, a non-profit organisation working with industry and law enforcement to combat job scams.