1st Line Support

1st Line Support 6Mth Contract 100% on-site in Windsor - UK ONLY £21.79 p/h Umbrella Start ASAP DBS check Required Your new company You'll be joining a well-established organisation supporting a large-scale rollout of new security software across its network. The environment is professional, regulated, and people-focused, with a strong emphasis on care, respect, and maintaining high standards. Your new role As a 1st / 2nd Line Support, you'll play a key role in supporting the rollout of Imprivata security software across multiple care home sites. Working as part of a small, close-knit team, you'll predominantly provide helpdesk-based support. You'll handle tickets, support users within a Microsoft 365 environment, and assist with account setup, troubleshooting, and resolving issues across the Office suite. Alongside this, you'll support desktop builds, imaging, and system deployments, as well as assisting field engineers during installation phases. This role offers an excellent opportunity for someone who is curious, proactive, and eager to learn, particularly if you're looking to gain exposure to more technical work beyond a traditional helpdesk environment. The team are keen to bring in someone who wants to develop their skillset and get involved in a wide range of technologies, rather than being restricted to a narrow scope. What you'll need to succeed • Experience in a 1st or 2nd Line Support / Service Desk role • Good working knowledge of Microsoft 365, including user account setup and troubleshooting Office applications • Experience with Windows operating systems • Hands-on experience with hardware and imaging / desktop build processes • A strong willingness to learn and expand technical skills in a supportive team environment • Ability to follow structured processes while supporting a large-scale rollout • Strong communication skills and a professional, self-aware approach • Comfortable working in care home environments, including around vulnerable adults What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk