2nd/3rd Line Support Engineer

Job Title: 2nd Line Support Engineer Location: Near Richmond, London (On-site) Salary: £38,000-£40,000 per annum Overview We’re hiring a 2nd Line Support Engineer to join a growing MSP, combining hands-on technical support with team coordination responsibilities. This is a great opportunity for someone looking to step into a leadership role while staying close to the technology. Key Responsibilities • Provide 2nd line support across Microsoft, cloud, and network environments • Support and maintain Microsoft 365, SharePoint, and endpoint management solutions • Assist with cloud administration, updates, and system improvements • Coordinate workloads across engineers and support day-to-day service delivery • Build strong client relationships and deliver excellent customer service Skills & Experience • Experience in a 2nd line role within an MSP • Strong knowledge of Microsoft 365, Windows environments, and basic networking • Exposure to firewalls (FortiGate desirable) and MDM solutions • O365 conditional access and SharePoint setup • PowerBI knowledge advantageous • Good communication and organisational skills