2nd Line IT Support Engineer

2nd Line IT Support Engineer £32,000 - £45,000 DOE | Established MSP | Career Progression | Supportive Team Environment Looking for a 2nd Line role where you're more than just a ticket number? We're partnering with a well-established Managed Service Provider that has built its reputation on providing exceptional service to clients while creating a genuinely supportive environment for its team. With low staff turnover and a people-first culture, this is an opportunity to join a business where your contributions are recognised, your development is encouraged, and your work has an impact. You'll join a welcoming technical team, supporting a diverse client base across a broad range of technologies, giving you plenty of variety and exposure without the pressures often associated with larger service desk environments. The Role As an experienced MSP professional, you'll act as a key escalation point for 1st Line Engineers, taking ownership of more complex technical issues while continuing to develop your infrastructure and project skills. You'll be involved in: • Managing and resolving 2nd Line support tickets and escalations • Supporting a varied client base across multiple industries • Assisting with new client onboardings and migrations • Working closely with senior engineers on infrastructure projects • Delivering outstanding customer service and technical support Technical Environment You'll gain exposure to technologies including: • Microsoft 365 • Windows Server • Active Directory • Virtualisation (VMware / Hyper-V) • Citrix • Firewalls and Networking • Veeam Backups What We're Looking For • Previous experience working within a Managed Service Provider (MSP) environment • Strong 2nd Line support experience with a broad technical skillset • Excellent troubleshooting and problem-solving abilities • A customer-focused approach and strong communication skills • Organised, proactive, and keen to learn • Full UK driving licence and access to your own vehicle is ESSENTIAL (location not accessible by public transport) What's on Offer? • Salary up to £45,000 DOE • Genuine career progression into 3rd Line and project-focused work • Supportive and collaborative team culture • Exposure to a wide variety of technologies and environments • A business that values its people as much as its clients If you're currently working within an MSP and looking for the next step in your career with a company that genuinely invests in its team, we'd love to hear from you. Refer a friend and earn a retail voucher worth up to £500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. ME15644