2nd line IT Support

As a 2nd line Support Analyst, you'll oversee the day-to-day management and maintenance of IT systems, ensuring they run smoothly and efficiently. This role is essential in supporting the technology needs of the business and resolving any system-related issues promptly. Client Details This organisation operates within the Fintech industry, offering services to meet the evolving needs of its clients. Description • Manage and maintain IT systems to ensure optimal performance and reliability. • Monitor system activities and troubleshoot any technical issues that arise. • Collaborate with the Technology department to implement system upgrades and improvements. • Support users with technical queries and provide solutions in a timely manner. • Ensure data integrity and maintain system security protocols. • Document system processes and create user guides where required. • Coordinate with external vendors for system-related support and services. • Stay updated on emerging technologies and recommend upgrades to existing systems. Profile • Experience providing first and second-line IT support within a business environment, including the management and resolution of incidents, service requests, and technical issues. • Experience using an IT Service Management (ITSM) platform, to manage incidents, requests, changes, and asset records. • Experience maintaining accurate IT asset and configuration records, including hardware deployment, tracking, and lifecycle administration. • Experience supporting Microsoft 365 and associated technologies, including Microsoft Entra ID, Intune, Azure, and other cloud-based services. • Experience supporting end-user devices, enterprise applications, and collaboration tools within a corporate environment. • Experience troubleshooting and resolving technical issues across desktop, mobile, cloud, and network services. • Experience maintaining technical documentation, procedures, knowledge-based articles, and user guidance materials. • Experience working with third-party suppliers and support providers to assist with incident resolution and service delivery. Job Offer • A salary ranging from £36000 to £40000, dependent on the level of experience. • A permanent position within the Technology & Telecoms industry. • Hybrid working 2 days onsite in Harrogate • Additional benefits to be discussed during the recruitment process. If you're interested in this role, apply now.