2nd Line Support Engineer

Service Desk Engineer We are looking for a skilled Service Desk Engineer to join a growing Managed Services team. This is a great opportunity to work with modern cloud technologies while supporting a diverse client base. Role Overview • Resolve escalated IT issues across desktop, cloud, and infrastructure • Support Microsoft 365, Active Directory, and networking environments • Troubleshoot hardware, software, and connectivity issues • Collaborate with 3rd line teams • Maintain documentation and deliver excellent customer service Requirements • IT support experience (incl. 2nd line) • Strong knowledge of Windows, Microsoft 365, and basic networking • Experience with Azure, ITSM tools, and remote support • Strong problem-solving and communication skills What’s Offered • Exposure to latest cloud technologies • Training and career development • Supportive, fast-paced environment Please get in touch as soon as possible as interviews are happening next week!