2nd Line Support Engineer

2nd Line Support EngineerWembley, London £29,000 - £33,000 Fully Onsite | Permanent Join a specialist education MSP supporting a thriving secondary schoolWe're working with a growing Managed Service Provider that specialises in delivering IT support to schools across the UK. Due to continued growth, they're looking for a 2nd Line Support Engineer to become the primary onsite IT presence at a secondary school in Wembley. This is an excellent opportunity for someone with experience supporting UK secondary schools who enjoys combining technical problem-solving with providing first-class support to teachers, staff and students. The RoleYou'll be responsible for delivering day-to-day IT support across a busy dual-campus secondary school, acting as the main onsite engineer while receiving remote support from the wider MSP team when required. Your responsibilities will include: • Providing 2nd line support to staff and students • Managing incidents, service requests and technical issues • Supporting Microsoft 365 and Windows environments • Administering Active Directory and Group Policy • Managing devices using Intune and/or JAMF • Supporting Windows Server and Hyper-V environments • Troubleshooting networking issues including VLANs, Wi-Fi and firewalls • Supporting Chromebooks, Apple devices and Windows desktops • Maintaining school technology including smartboards and AV equipment • Working with school systems such as MIS and Edulink • Keeping documentation and tickets up to date • Building strong relationships with teaching staff and school leadership Essential Skills & ExperienceWe're looking for someone with: • A minimum of 3 years' IT support experience within a UK secondary school (this is essential) • Strong knowledge of Microsoft 365 administration • Experience supporting Windows Desktop and Windows Server • Active Directory and Group Policy administration • Experience with Intune and/or JAMF • Excellent troubleshooting and customer service skills • Strong communication skills and confidence supporting non-technical users • Experience working with school technologies including MIS, Edulink, smartboards and AV equipment • Eligibility to obtain an Enhanced DBS Desirable SkillsExperience with any of the following would be beneficial: • Hyper-V • PowerShell • SCCM • Azure • Networking including VLANs and managed Wi-Fi • Firewall administration • Chromebook management • Apple device management • Autotask • Datto The Ideal CandidateYou'll be someone who: • Has worked as the primary IT support engineer within a secondary school • Is comfortable working independently onsite • Understands the demands of supporting an educational environment • Enjoys providing excellent customer service alongside technical support • Wants to build a long-term career within an education-focused MSP Salary & Benefits • £29,000 - £33,000 depending on experience • Permanent, full-time position • Fully onsite role in Wembley • 30 days annual leave (including Bank Holidays) • Enhanced DBS provided • Ongoing support and career development within a growing education MSP If you're an experienced 2nd Line Support Engineer with a background supporting UK secondary schools, we'd love to hear from you. Apply today or contact Annabelle Edwards at Searchability for more information.