2nd Line Support - Enhanced DBS

2nd Line Support - Onsite at a school Must have an Enhanced DBS Key Responsibilities • Manage and resolve 2nd line support tickets within agreed SLAs. • Provide remote and face to face support to end users via phone, deskside support, email, and ticketing systems. • Troubleshoot Microsoft 365, Azure/Entra, Windows Server and Desktop environments. • Work with networking, virtualisation, cybersecurity, backup, and antivirus technologies. • Identify recurring issues and contribute to service improvements. Requirements • Minimum 13 years' experience in an IT support role. • Strong knowledge of Microsoft Server and Desktop Operating Systems. • Experience with Microsoft 365, Entra ID, and Azure. • Understanding of virtualisation, networking, Firewalls, and cybersecurity. • Excellent communication, organisation, and customer service skills. • Possess an Enhanced DBS clearance (essential) • Experience working in a school required What We're Looking For A proactive, professional, and personable IT Support Engineer who is passionate about technology, professional, committed to delivering exceptional client service and with excellent communication skills at all levels.