2nd Line Support

A growing and innovative software business based in Shoreham-by-Sea is looking to add a 2nd Line Application Support Specialist to its Client Services team. This is a fantastic opportunity for someone with strong technical troubleshooting skills and a customer-first mindset to take ownership of issues and see them through to resolution. You’ll be working on a specialist software platform, supporting a varied customer base and ensuring systems run reliably. A valid UK driving licence is required, as occasional UK travel is involved – company car will be provided if you’re eligible for insurance, if you do not match the criteria, you will need to have access to your own vehicle. As a 2nd Line Application Support Specialist, your key responsibilities will include: • Occasional travel to customer sites across the UK • Own customer cases end-to-end: triage tickets, set expectations, and resolve within SLA • Troubleshoot issues (memory errors, downtime, application issues) using Linux CLI and PostgreSQL • Replicate and document bugs clearly for development teams • Act as a trusted contact via phone, email, and service desk • Contribute to the knowledge base to support continuous team improvement Requirements: • A valid UK driving license • Experience working with Linux CLI (troubleshooting and administration) • Strong communication skills - able to engage both technical and non-technical stakeholders • A customer-first approach with a genuine desire to deliver positive outcomes • Highly organised with excellent time management • A proactive, self-motivated approach with the ability to work independently Benefits: • 25 days holiday + extra day off on your birthday • Company pension • Training and development opportunities • Volunteering days • Company car (if eligible for insurance) • Hybrid working (after successful 3-months’ probation) This is a full-time, permanent role based in Shoreham-by-Sea. The position is office-based initially, moving to hybrid after 3 months. Working hours are Monday–Friday on an 8-hour rotating shift pattern between 9am–10pm. Salary is £25,000. You must have a valid UK driving licence and access to your own vehicle if you are not eligible for the company insurance. Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.