3rd Line Consultant

3rd Line Support Remote role, but there may be some expectancy to travel to schools - to be discussed in interview £40,000 - £45,000 Turn IT on are looking for an enthusiastic and self-motivated and experienced 3rd line technical support to join an existing technical support team to provide an outstanding level of customer service and high-end technical support to our schools. You will report into the Service Desk Manager and act as the primary point of technical escalation as well as providing ad-hoc coaching and assistance for the first and second-line support. Responsibilities • Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customer service and support • Resolve and manage any technical issues that impacts the running of the school’s function by providing robust technical solutions. • Help with the support/mentoring of the 1st/2nd support roles • Enforcing and monitoring in line with school policies • To undertake project work and lead on various projects from inception to implementation • Internal network support if required • Internal staff training Skills/Abilities • Windows Server, Active Directory and Microsoft Operating Systems • Virtualisation Technologies - particularly HyperV • Cloud Technologies - Office365/Azure • Experience of leading on installations of servers and networks • Ability to make proactive decisions when an ICT emergency occurs. • Outstanding levels of customer service with positive & pro-active communication skills both verbal and written • Flexible and adaptable • Friendly and approachable • Excellent team player • Able to work independently and good at planning and organizing own time effectively. The role is offered on a full-time basis and can be either office based or a hybrid working pattern (depending on location) there would be an expectation of working from the office twice weekly. The successful candidate will be subject to an enhanced DBS check. Due to the nature of this role, candidates may be required to travel to schools and therefore must have a driving licence and their own vehicle. In return, we are offering a salary of between £40,000 - £45,000, benefits include a pension scheme, cycle scheme, eye care voucher scheme, mental health first aiders, employee assistance programme plus additional benefits. The Transforming Learning Group (TLG) provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and software consultancy and training. We have several brands under the TLG umbrella – turn IT on, School ICT Services, SalamanderSoft, SBM, Vital York, Edufin, GDPR Sentry and Locker. Between these brands we provide services to over 5,000 schools across UK and employ over 470 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning. Turn IT on is a friendly and supportive place to work where people feel trusted and respected, and we are proud of the diversity and flexibility that we have and the breadth of skills and experience of our staff. turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. ‘Happy to talk flexible working’ ‘Your data matters’ REF-229 112