3rd Line IT Infrastructure and Security Team Leader

3rd Line IT Infrastructure & Security Team Leader £50 – £60000, hybrid flexibility. Working from an MSP in Cardiff responsible for supervision of the 3rd line service desk team that provide IT Infrastructure & Security support to clients across the UK & Ireland. Technically hands-on role, acting as point of escalation for the team as well as responsible for maintaining SLA & contractual commitments & team leadership. Applicants must have: Provided technical leadership & governance across Microsoft Azure, Entra ID, Intune, 365 environments, ideally within an MSP setting. Lead a 3rd line IT service desk team. Been responsible for Security & Compliance, Service Management & ITIL Governance, Reporting & Data Analytics and KPI’s.