Account Manager Customer & Sales Management

Are you a driven, consultative salesperson who thrives on growing existing accounts and delivering against ambitious targets? At Viking, you’ll take ownership of a portfolio of around 400 B2B customers, with a clear focus on increasing share of wallet, expanding product penetration, and driving measurable commercial growth. With access to a range of over 40,000 products, you’ll be equipped to offer tailored solutions, uncover new opportunities, and build lasting customer relationships. This is a performance-led account management role where success is recognised, rewarded, and supported. Key Responsibilities • Manage and grow a portfolio of approximately 400 B2B customer accounts through proactive outbound engagement, primarily via phone, as well as email and other channels • Build strong, long-term customer relationships to drive loyalty, increase spend, and deliver consistent sales growth • Take ownership of high-value accounts, identifying opportunities to expand product usage and maximise customer value • Use a creative and proactive approach to engage key decision-makers and uncover new commercial opportunities • Accurately record all customer interactions and maintain up-to-date, actionable account information within CRM systems • Prepare and follow up on quotations, working towards both individual and team sales targets • Re-engage dormant accounts and grow existing customers through effective cross-selling and upselling strategies Experience & Knowledge • Proven experience in a sales or account management role, ideally within a target-driven environment • Strong understanding of sales processes, pipeline management, and performance metrics • Confident in using CRM systems and Microsoft Office applications Skills & Attributes • Excellent communication skills, with confidence in phone-based selling • Results-driven, resilient, and motivated to achieve and exceed targets • Strong organisational skills, with the ability to prioritise and manage a high volume of customer activity • Collaborative team player with a proactive and positive approach • Commercially aware, with the ability to identify and develop opportunities • Experience supporting tenders or bid processes is desirable What You’ll Get • Competitive bonus scheme, including monthly incentives, quarterly adjustments, and an annual overachievement bonus • 25 days’ holiday plus bank holidays • Family-friendly policies and a comprehensive benefits package, including staff discounts, paid time off for appointments, and an award-winning Employee Assistance Programme • Hybrid working options available following successful completion of a 12-week onboarding period • Structured onboarding, dedicated sales training, and ongoing coaching to support your development and career progression Manchester | Permanent | Competitive salary | Generous benefits, 25 days annual leave plus bank holidays, pension and Employee Assistance Programme. 3 days per week in office.