Account Manager - Debt Recovery

Are you looking for a role that offers career progression, real work-life balance and structured professional development? Our client is a forward-thinking, people-focused organisation based in Hatfield and they’re looking for an Account Manager to join their close-knit team. You’ll receive full, comprehensive training from day one — no prior debt recovery experience required. Why this role stands out • 35-hour working week – Monday to Friday, 9am–5pm • £26,000 basic salary + up to £6,000 achievable bonus • Bonus structure designed to be realistic, transparent and regularly achieved • Structured training plan and ongoing coaching to support your development • Team-orientated, collaborative environment where success is shared • A business that genuinely invests in its people The Role As an Account Manager, you’ll manage a portfolio of B2B accounts, acting as a professional point of contact while building strong client and debtor relationships. Your responsibilities will include: • Managing corporate client accounts • Contacting debtors via phone, email, letters and SMS • Negotiating payment plans and resolving disputes • Ensuring compliance with all regulations and industry standards • Maintaining positive, long-term client relationships • Working closely with colleagues in a supportive team environment Full training is provided, giving you the confidence and knowledge to succeed. What we’re looking for • Confident, positive, and professional communication style • A willingness to learn and develop new skills • Strong listening and negotiation abilities • Good business awareness • Comfortable using MS Office • Adaptable, resilient, and team-focused Rewards & Benefits • £26,000 salary + up to £6,000 performance bonus • Professional development and ongoing training • Friendly, team-based culture with collaborative targets • Company events, social activities and away days • Long-term career progression within a stable, growing business