Account Manager

Account Manager Epsom, Surrey | Office-based with hybrid after probation | Full-time Up to £40,000 basic salary + commission You must have the right to work without needing sponsorship. THE OPPORTUNITY We're recruiting on behalf of a well-established and fast-growing software company, recognised as one of the fastest-growing tech suppliers to the UK public sector. Due to continued growth, they're looking for a proactive and client-focused Account Manager to join their team. In this role, you'll manage a portfolio of customers — primarily across central government, local councils and NHS trusts — helping them get the most value from a trusted communications and engagement platform. If you have a genuine interest in the public sector and a talent for building lasting client relationships, this is a fantastic opportunity to grow your career in a mature, innovative tech business. KEY RESPONSIBILITIES Client Relationship Management • Serve as the main point of contact for a portfolio of customers, managing requests for services and support • Build strong, trusted relationships with clients across all stages of the contract lifecycle • Understand client goals, challenges and priorities to ensure alignment with the platform's capabilities • Identify the communication and engagement needs of different customer stakeholders Solution Development & Delivery • Gather and interpret customer requirements to propose tailored solutions • Provide clear advice and guidance on the effective use of the products and services • Deliver training and onboarding sessions to support successful platform adoption • Proactively identify opportunities to promote relevant features that drive client value Service Performance & Issue Management • Monitor and report on contractual deliverables to ensure all obligations are met • Collaborate with internal teams to resolve service issues promptly and effectively • Assist in identifying workarounds or permanent fixes for client-reported issues Commercial Support • Support the preparation of responses to pre-qualification questionnaires and tender invitations • Contribute to upselling and renewal opportunities through strong client knowledge and engagement WHAT WE'RE LOOKING FOR • Proven experience in account management, customer success or a similar client-facing role • Experience working with or selling to public sector clients is a strong advantage • Excellent relationship-building and communication skills • Commercially aware with the ability to identify growth and renewal opportunities • Organised, proactive and able to manage multiple accounts simultaneously • A professional, credible manner with high standards of integrity PACKAGE & BENEFITS • Up to £40,000 basic salary plus commission • Private health insurance (after year one) • Company pension scheme • Career progression — work alongside the Account Director with a clear path to senior or strategic roles • Opportunity to influence product development, customer strategy and innovation projects • Friendly, supportive team culture with genuine room to grow WORKING HOURS & LOCATION This is a full-time, office-based role. Working hours are Monday to Friday, 9am–6pm. The office is based in Epsom, Surrey Flexible hybrid working is available after the successful completion of a 6-month probation period. HOW TO APPLY If you're an experienced Account Manager with a passion for client relationships and an interest in the public sector, we'd love to hear from you. Please apply with your CV and we'll be in touch.