Account Manager

We're supporting a well-established Ipswich-based business working with global clients. Their work sits across claims/recoveries, reporting and risk insight, and they're investing heavily in new technology and data-led solutions, so it's a great time to join. This Account Manager role supports the Senior Account Managers and acts as a key link between clients and internal operational/software teams. It's a fast-paced role with lots of moving parts, so strong organisation and attention to detail are essential. What you'll be doing as Account Manager • Supporting the Account Managers to look after a portfolio of clients and keep relationships running smoothly • Helping onboard new clients and making sure everything is set up properly from day one • Co-ordinating day-to-day client requests, queries and updates, and making sure actions are followed through • Producing regular client reports and supporting meetings (pulling together figures, updates and insights) • Keeping client information, processes and systems up to date and accurate • Acting as the link between clients and internal teams to ensure work is delivered on time and to expectation • Supporting invoicing/admin tasks and helping keep things organised and compliant What we're looking for from the Account Manager: • Previous experience in a Client Relationship lead role • Naturally organised and able to manage a busy workload without missing the detail • Strong attention to detail and pride in getting things right • Confident building relationships with clients - friendly, professional and credible • Clear communicator (email, phone and video calls) • Takes ownership and follows tasks through to completion • Happy working to processes, and improving them where needed • Comfortable with systems, reporting and Excel (an interest in dashboards/tech is a bonus) • A team player who can also work well independently Hybrid (approx. 2-3 days office)