Account Manager - Part Time FTC

Join the Web3 revolution at Ramp Network! 👋🏼 A few words about us At Ramp Network, we provide a powerful fiat <> crypto toolkit that enables anyone - from established brands to blockchain pioneers - to easily onboard their next million users into Web3.   Bridging the gap between today's financial system and the emerging crypto economy is our lifelong mission. Driven by our vision, sense of community, and passion for excellence, we relentlessly work to make this dream come true and bring Web3 to the mainstream.   From day one, our founders have built a purpose-led organisation where a culture of high performance, receptive minds, and collaboration is at the core. If you’re looking to accelerate your career, grow at pace, and have a meaningful impact, you’ll find a home at Ramp Network. We have huge ambitions and want people to join us on our quest to become a world-leading Web3 organisation.   🙌🏼 What you will be doing We're looking for an experienced Account Manager to join our Commercial team on a part-time, fixed-term basis (1 day/8 hours per week for 3 months). This role is designed to provide dedicated support to our strategic partner portfolio, helping to maintain strong relationships, identify commercial opportunities, and ensure partners continue to receive an excellent experience. Working closely with our Partnerships, Product, Marketing, Legal and Compliance teams, you'll act as a trusted point of contact for key partners, supporting account growth while contributing to the successful delivery of commercial initiatives.   🧩 What you will be working on As our Account Manager, you'll focus on maintaining and growing a portfolio of strategic partner accounts by: • Managing relationships with key partner accounts and acting as a trusted commercial contact. • Identifying opportunities to increase partner value through account growth, product adoption and joint commercial initiatives. • Supporting partner onboarding and ensuring a smooth transition into our platform and services. • Monitoring partner performance, identifying trends and recommending improvements to maximise engagement and commercial outcomes. • Working collaboratively with internal stakeholders to resolve partner queries and remove blockers. • Supporting contract renewals, commercial discussions and account planning where required. • Providing regular updates on account health, risks and opportunities. • Delivering an outstanding partner experience through proactive communication and relationship management. Given the short-term, part-time nature of the role, the primary focus will be on maintaining existing partner relationships, supporting key commercial priorities and ensuring continuity across the account portfolio during the contract period.   🛠️ How we work Our Commercial team is responsible for building long-term partnerships that drive sustainable growth. We work collaboratively across Product, Sales, Marketing, Legal and Compliance to deliver an exceptional partner experience and identify opportunities that benefit both our customers and the business. This contract role will provide additional support during a busy period, bringing commercial expertise and helping the team maintain momentum across strategic accounts. ⚙️Our toolkit: • Slack, Telegram, Discord,  Notion, Google Workspace, ClickUp  • HubSpot, Pitch, Tableau, Figma 🤟🏻What you will bring: We're looking for someone who can quickly build credibility and confidently manage commercial relationships. You'll ideally have: • At least 3 years' experience in Account Management, Customer Success, Business Development or a similar client-facing commercial role. • Experience working within fintech, crypto, financial services or technology (payments experience is advantageous). • Excellent relationship management and communication skills. • Strong commercial awareness with the ability to identify growth opportunities. • A proactive, organised and self-sufficient approach to managing priorities. • The ability to collaborate effectively with cross-functional teams. • Strong problem-solving skills and a customer-first mindset. • Experience working within a fast-paced, scaling business is desirable.   🪄What’s in it for you? • Competitive pro-rata salary based on experience. • Flexible working arrangements. • Opportunity to work with an innovative and growing fintech business. • Exposure to strategic commercial partnerships and cross-functional projects. • A collaborative, supportive and inclusive team environment. • The opportunity to make an immediate impact while working flexibly.     💚 Our Culture We are fueled by a strong sense of community, purpose, and the drive to build a sustainable business. Together, we nurture a culture of high performance, low egos, receptive minds, and collaboration. We provide space for ambition, trust and empowerment to allow you to be your best self. Our culture has been founder-driven from the start, it is defined by our shared values and behaviours, which are distinctly Ramp Network and represent the organisation that we have built. This is our recipe for success that we all believe in…this is how we will win! 👉Check out this short video to learn more about Life working at Ramp Network. Also check out our latest video from our 'Behind the Curtain' Series.  Diversity and Inclusivity Statement At Ramp Network, inclusivity and equality are core to our mission, and we strive to embed these values in every aspect of our operations. We believe that a diverse and inclusive workplace fosters innovation, collaboration, and success. One of our core values, Radically Inclusive, is enacted daily. We create a space of belonging and support, fostering a tightly-knit team that embraces diversity in all its forms. Being different isn’t just welcomed; it unites us and gives us our edge. We give space for all peculiarities, nerdiness, and quirkiness! We are proud of the progress we have made as a fast-growing start-up, but we recognize that our journey is ongoing. We look forward to evolving our diversity, equity, and inclusion practices further in 2025 and beyond, creating a workplace where everyone can thrive. Get familiar with the Ramp Network Privacy Policy to understand how we will process your data.