Account Manager

Account ManagerLocation: Poole Salary: £31,000 - £38,000 with Monthly Profit Share Bonus Hours: Monday to Friday, 8:00am – 5:00pm (40 hours per week) Are you a driven and customer-focused sales professional looking for your next challenge? Do you enjoy building long-term client relationships, identifying growth opportunities and delivering exceptional service? If so, we have an exciting opportunity for an experienced Account Manager to join a successful and growing business based in Poole. This is an office-based role within a busy sales team, offering the chance to work with established customer accounts while proactively driving business growth and profitability. The RoleAs an Account Manager, you will be responsible for managing and developing customer relationships, ensuring a first-class client experience while identifying opportunities to increase revenue and account performance. Key responsibilities include: • Making proactive outbound calls to existing and prospective customers • Responding to customer enquiries via phone and email within agreed timeframes • Arranging appointments for Business Development Managers and maintaining accurate CRM records • Managing quotations and following up on opportunities to maximise conversions • Building strong relationships with customers and acting as a trusted point of contact • Analysing customer accounts to identify growth opportunities and increase profitability • Promoting existing and new product ranges to customers • Managing customer feedback and resolving any complaints professionally and efficiently • Conducting account reviews and maintaining detailed customer account information • Using CRM and business systems to track activity, identify opportunities and provide meaningful customer insights • Collaborating with internal departments including Finance, Marketing, Procurement and Operations to ensure excellent service delivery About YouWe are keen to speak with motivated individuals who have: • Previous experience in an Account Management, Internal Sales, Customer Success or Business Development role • B2B and/or B2C sales experience • Confidence selling over the phone and through virtual meetings • Strong communication and relationship-building skills • Commercial awareness with the ability to analyse data and identify opportunities • Excellent organisational skills and attention to detail • Experience using CRM systems • A proactive, self-motivated approach with a genuine passion for customer service • Strong negotiation and influencing skills What's On Offer? • Monthly profit share bonus scheme • Company sick pay • Free onsite parking • Modern open-plan office environment • Employee assistance programme • Cycle to Work scheme • Eye care reimbursement • Complimentary birthday vouchers • Subsidised workplace massage • Free lunch every Friday • Regular company social and corporate events • Employee discount and perks scheme • Charity dress-down Fridays Apply NowThis is a fantastic opportunity to join a forward-thinking organisation that values collaboration, customer service and professional development. If you are an ambitious Account Manager looking to progress your career within a supportive and fast-paced environment, we would love to hear from you. To apply, please submit your CV today.