Account Support Coordinator

Are you a customer-focused professional looking for your next challenge? We're seeking an Account Support Coordinator to join our growing Fulfilment team in Wrangaton Working with a portfolio of ecommerce and retail customers, you'll play a key role in delivering exceptional service, resolving queries, coordinating shipments and supporting day-to-day account activity. This is an excellent opportunity for someone with customer service, logistics, administration or account support experience who wants to develop a long-term career within Account Management. About the RoleWhat You'll Be Doing • Supporting customer accounts and responding to enquiries. • Coordinating with Operations, Returns, Finance and Carrier teams. • Investigating stock, delivery and shipment queries. • Managing returns, claims and service issues. • Producing reports and maintaining customer records. • Supporting invoicing and account administration. • Building strong relationships with customers and internal stakeholders. Benefits • Annual leave enhanced with long service. • Company Pension • Long service rewards: both financial and leave-based. • Health cash plan. • Life assurance scheme. • Critical Illness cover • Access to our prestige benefits and rewards portal. • Career development opportunities. • Access to a well-established Employee Assistance Programme provider. • And other excellent benefits you'd expect from a market leader. RequirementsWhat We're Looking For • Experience in customer service, account support, administration or coordination. • Strong communication and relationship-building skills. • Excellent organisation and attention to detail. • Good Microsoft Office skills, particularly Excel. • A proactive, positive and problem-solving mindset. • Experience handling shipments, returns or carrier queries. • Knowledge of Warehouse Management Systems such as Mintsoft or similar platforms. • Experience within ecommerce, fulfilment, third-party logistics, warehousing, distribution or a similar operational environment is desirable. Additional information - • Monday to friday 37.5hrs per week • Due to the operational nature of the business, additional hours or weekend working may occasionally be necessary. • Occasional travel to other depots may be required.