Admin/ Receptionist

• Provide reception cover, welcoming patients and visitors in a professional, courteous, and confidential manner • Manage incoming and outgoing telephone calls, ensuring excellent customer service and appropriate signposting of patient enquiries • Process patient registrations, updates, and record maintenance accurately on the clinical system • Support the management of community and hospital referrals, including eRS referrals • Invite and recall patients for routine health checks, reviews, and appointments • Assist with private work, including insurance forms and private medical reports • Triage and process eConsults in accordance with practice procedures • Respond to patient queries and support the management of complaints in a professional and sensitive manner • Liaise with external organisations and suppliers, including hospitals, community services, IT help desks, and stock providers • Maintain petty cash and assist with basic financial administration • Support the management team with administrative tasks as required • Use clinical and communication systems such as SystmOne and AccuRx • Carry out general administrative and clerical duties, including scanning, filing, document management, and maintaining office inventory • Assist with any additional administrative tasks required to support the smooth running of the practice Job description Job responsibilities • Provide reception cover, welcoming patients and visitors in a professional, courteous, and confidential manner • Manage incoming and outgoing telephone calls, ensuring excellent customer service and appropriate signposting of patient enquiries • Process patient registrations, updates, and record maintenance accurately on the clinical system • Support the management of community and hospital referrals, including eRS referrals • Invite and recall patients for routine health checks, reviews, and appointments • Assist with private work, including insurance forms and private medical reports • Triage and process eConsults in accordance with practice procedures • Respond to patient queries and support the management of complaints in a professional and sensitive manner • Liaise with external organisations and suppliers, including hospitals, community services, IT help desks, and stock providers • Maintain petty cash and assist with basic financial administration • Support the management team with administrative tasks as required • Use clinical and communication systems such as SystmOne and AccuRx • Carry out general administrative and clerical duties, including scanning, filing, document management, and maintaining office inventory • Assist with any additional administrative tasks required to support the smooth running of the practice