Administration Assistant

The post holder will take direction from the Medical Secretary Team Leader and Operational Services Manager for the day to day running of the service. The post holder will have work delegated to them by the Medical Secretary Team Leader. The post holder will be required to deal with internal and external telephone queries relating to general patient enquiries and queries pertaining to medical notes. The post holder will be required to locate and track case notes, process documents and notes of meetings and to support the specialty team in the delivery of inpatient waiting list management. The post holder will be expected to maintain good working relationships and work as an effective team member, to ensure their own work is of a high standard and to share the day to day workload of the specialty team. The post holder will follow office, departmental and secretarial practices to continually improve service delivery. The post holder may also be involved with the timely resolution of verbal complaints, as well as have involvement in the formal complaints process in line with the Trusts Policy and Procedure for the Handling of Complaints. The post holder will be required to use a computer for a proportion of the day, have occasional indirect exposure to distressing or emotional circumstances and concentration would be required when on the telephone, inputting data and checking of work Job description Job responsibilities The post holder will take direction from the Medical Secretary Team Leader and Operational Services Manager for the day to day running of the service. The post holder will have work delegated to them by the Medical Secretary Team Leader. The post holder will be required to deal with internal and external telephone queries relating to general patient enquiries and queries pertaining to medical notes. The post holder will be required to locate and track case notes, process documents and notes of meetings and to support the specialty team in the delivery of inpatient waiting list management. The post holder will be expected to maintain good working relationships and work as an effective team member, to ensure their own work is of a high standard and to share the day to day workload of the specialty team. The post holder will follow office, departmental and secretarial practices to continually improve service delivery. The post holder may also be involved with the timely resolution of verbal complaints, as well as have involvement in the formal complaints process in line with the Trusts Policy and Procedure for the Handling of Complaints. The post holder will be required to use a computer for a proportion of the day, have occasional indirect exposure to distressing or emotional circumstances and concentration would be required when on the telephone, inputting data and checking of work