Administrative Assistant

Administration Assistant – Ide Lane Surgery Location: Exeter, Devon Job Type: Full-time (37.5 hours/week) Contract: 12 month fixed contract (maternity cover) Hours: • Monday: 8:00am – 4.00pm • Tuesday: 8:00am – 2:00pm • Wednesday: 8.00am - 6.00pm • Thursday: 10:00am – 4.00pm • Friday: 8.00am - 6.30pm (Hours subject to change based on practice needs) About the Role We are looking for a friendly, motivated, and resilient Administration Assistant to join our supportive team at Ide Lane Surgery, located on the edge of Exeter. This is a fast-paced and challenging role that requires someone who can stay calm under pressure, adapt quickly to changing priorities, and maintain accuracy while juggling multiple tasks. Working in a busy GP practice means dealing with a high volume of patient queries, unexpected situations, and tight deadlines. Your ability to remain professional and positive in these circumstances is essential. You will combine patient-facing reception duties with back-office administrative responsibilities, helping to ensure the smooth operation of our practice. As a key part of our front-line team, you will play an important role in delivering a high-quality experience to our patients while supporting clinicians and colleagues with essential administrative functions. Key Responsibilities • Greeting and assisting patients both in person and over the phone • Booking appointments and managing patient queries professionally • Processing administrative tasks such as scanning, filing, and data entry • Supporting clinicians and other staff with day-to-day administrative needs • Maintaining confidentiality and high standards of accuracy at all times What We’re Looking For • Excellent communication and customer service skills • Strong organisational abilities and attention to detail • Resilience and the ability to work effectively under pressure in a busy environment • Confidence with multitasking and prioritising competing demands • A flexible, proactive, and positive ‘can-do’ attitude • Previous experience in administration and customer service Desirable (but not essential): • Experience working in a General Practice or NHS setting • Familiarity with clinical systems or medical terminology Benefits • Free on-site parking • Located on the edge of Exeter, in a purpose-built GP surgery with lovely gardens to enjoy • Friendly and supportive team environment • 5 weeks annual leave, plus your birthday off! • Enrolment into the generous NHS pension scheme How to Apply To apply, please submit both a CV and a cover letter explaining your suitability for the role. Please note: We reserve the right to close applications early if a suitable candidate is found. Pay: From £13.00 per hour Benefits: • Company pension • On-site parking Work authorisation: • United Kingdom (required) Work Location: In person