Administrator & Assistant Psychologist (Split Post)

The key areas of responsibilities are to provide: Administrator (0.8 WTE) • Reception duties: Serve as one of the primary points of contacts. Welcome clients in a warm and welcoming manner. Answer the telephones, filter and support incoming queries or referrals. • Diary Management: Coordinate multiple and complex schedules, including clinician diaries, clinical supervision, internal meetings, and room bookings. • Referral Coordination: Serve as the primary, end-to-end point of contact for all enquiries; screen incoming calls, schedule clinical appointments, and coordinate case allocations by liaising directly with clinicians. Proofread, format, and distribute clinical correspondence with high accuracy. • Communication & Liaison: Liaise between the practice, clients, commissioners, and service providers, manage emails, draft correspondence and send proposals. • Reporting: Assist the clinical team by drafting, formatting, and proofreading reports, collate clinical data from multiple sources while maintaining confidentiality. • Organisation: Maintain filing systems, both digital and physical, to ensure efficient retrieval of information. Keep track of important documents, contracts, and deadlines. • Financial Management: Handle ad hoc expenses and work in conjunction with the Finance team on various projects. Collaborate with the Finance team to create and develop company proposals for potential commissioners. • Meeting Administration: Prepare meeting agendas, compile necessary paperwork, attend key business and clinical meetings, and record minutes. Assistant Psychologist (0.2 WTE / 1 Day per Week) • Clinical Casework: Support direct clinical work with clients across the lifespan under the supervision of a Clinical Psychologist. • Neurodevelopmental Assessments: Observe and support neurodevelopmental assessments, including conducting school observations, scoring psychometric questionnaires, and liaising directly with families and education staff. • Psychometric Testing: Administer, score, and provide brief interpretations of psychometric assessments. • Literature Reviews and creating resources: Undertake literature reviews and create resources as required. Core Professional Competencies: • Confidentiality: Maintain strict data security and handle sensitive clinical, financial, and business information with the utmost discretion. • Technical: Demonstrate high literacy across modern software platforms, including Google Suite, digital calendars, and practice management communication tools. • Problem-Solving: Anticipate operational challenges, proactively address service blocks, and handle unexpected situations with composure. • Adaptability: Adapt flexibly to shifting business priorities, and represent Phoenix Psychology's ethics, values, and professional standards across all communication channels. This is a full-time position based primarily across our two West Midlands clinics in Honiley and Mere Green, with opportunities for remote work subject to business needs. The clinical work will involve shadowing and joining therapy and assessment appointments at both our Clinics and Commissioner sites, along with online appointments. To be noted This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the manager. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder. The post holder is expected to comply with all relevant organisational policies, procedures and guidelines, including those relating to Equal Opportunities, Health and Safety and Confidentiality of Information. How to apply We look forward to receiving your application. Please send an up-to-date CV and a cover letter explaining why you are applying and why you are a suitable candidate for the advertised job. We reserve the right to use software to detect and automatically reject applications written by AI. • Application live:Tuesday 21st July 2026 • Application closing date: Monday 3rd August 2026 • Shortlisting: Tuesday 4th August 2026 • Interviews: Friday 7th August 2026 Start date September 2026, although there is scope for the successful candidate to start at their earliest opportunity. Job description Job responsibilities The key areas of responsibilities are to provide: Administrator (0.8 WTE) • Reception duties: Serve as one of the primary points of contacts. Welcome clients in a warm and welcoming manner. Answer the telephones, filter and support incoming queries or referrals. • Diary Management: Coordinate multiple and complex schedules, including clinician diaries, clinical supervision, internal meetings, and room bookings. • Referral Coordination: Serve as the primary, end-to-end point of contact for all enquiries; screen incoming calls, schedule clinical appointments, and coordinate case allocations by liaising directly with clinicians. Proofread, format, and distribute clinical correspondence with high accuracy. • Communication & Liaison: Liaise between the practice, clients, commissioners, and service providers, manage emails, draft correspondence and send proposals. • Reporting: Assist the clinical team by drafting, formatting, and proofreading reports, collate clinical data from multiple sources while maintaining confidentiality. • Organisation: Maintain filing systems, both digital and physical, to ensure efficient retrieval of information. Keep track of important documents, contracts, and deadlines. • Financial Management: Handle ad hoc expenses and work in conjunction with the Finance team on various projects. Collaborate with the Finance team to create and develop company proposals for potential commissioners. • Meeting Administration: Prepare meeting agendas, compile necessary paperwork, attend key business and clinical meetings, and record minutes. Assistant Psychologist (0.2 WTE / 1 Day per Week) • Clinical Casework: Support direct clinical work with clients across the lifespan under the supervision of a Clinical Psychologist. • Neurodevelopmental Assessments: Observe and support neurodevelopmental assessments, including conducting school observations, scoring psychometric questionnaires, and liaising directly with families and education staff. • Psychometric Testing: Administer, score, and provide brief interpretations of psychometric assessments. • Literature Reviews and creating resources: Undertake literature reviews and create resources as required. Core Professional Competencies: • Confidentiality: Maintain strict data security and handle sensitive clinical, financial, and business information with the utmost discretion. • Technical: Demonstrate high literacy across modern software platforms, including Google Suite, digital calendars, and practice management communication tools. • Problem-Solving: Anticipate operational challenges, proactively address service blocks, and handle unexpected situations with composure. • Adaptability: Adapt flexibly to shifting business priorities, and represent Phoenix Psychology's ethics, values, and professional standards across all communication channels. This is a full-time position based primarily across our two West Midlands clinics in Honiley and Mere Green, with opportunities for remote work subject to business needs. The clinical work will involve shadowing and joining therapy and assessment appointments at both our Clinics and Commissioner sites, along with online appointments. To be noted This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the manager. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder. The post holder is expected to comply with all relevant organisational policies, procedures and guidelines, including those relating to Equal Opportunities, Health and Safety and Confidentiality of Information. How to apply We look forward to receiving your application. Please send an up-to-date CV and a cover letter explaining why you are applying and why you are a suitable candidate for the advertised job. We reserve the right to use software to detect and automatically reject applications written by AI. • Application live:Tuesday 21st July 2026 • Application closing date: Monday 3rd August 2026 • Shortlisting: Tuesday 4th August 2026 • Interviews: Friday 7th August 2026 Start date September 2026, although there is scope for the successful candidate to start at their earliest opportunity.