Administrator Coordinator

Order Processing & General Administration Assistant • Location: Ipswich • Job Type: Full-time • Salary: Competitive, DOE We are seeking a highly organised, observant, and proactive individual to join our family-run business as an Order Processing & General Administration Assistant. This role involves processing customer orders, providing administrative support, maintaining accurate financial records, and assisting with general office duties to support the smooth day-to-day operations. Day-to-day of the role: • Order Processing: • Process customer orders accurately and efficiently. • Prepare invoices, delivery notes, purchase orders, and customer installation packs. • Coordinate with customers, suppliers, and the warehouse regarding order status. • Track and monitor orders from receipt through to delivery. • Resolve order discrepancies and customer queries promptly. • Maintain accurate customer and product records. • General Administration: • Answer telephone calls and respond to emails professionally. • Maintain filing systems and office records. • Schedule appointments with customers. • Prepare reports, correspondence, and other documentation. • Provide administrative support to management and other departments. • Assist with maintaining company CRM system and records. • Accounts: • Raise sales invoices and process purchase invoices. • Record receipts, payments, and banking transactions. • Reconcile supplier and customer accounts. • Assist with chasing customers for outstanding invoices. Required Skills & Qualifications: • Previous experience in order processing and administration • Good understanding of bookkeeping principles. • Proficient in Microsoft Office (Word, Excel, Outlook). • Experience with accounting software (e.g., Sage, Xero). • Excellent organisational and time management skills. • Strong attention to detail and accuracy. • Good communication and customer service skills. • Ability to prioritise workload and work independently. • GCSEs (or equivalent) including Maths and English. • Previous office administration experience preferred. Personal Attributes: • Reliable and trustworthy. • Positive, proactive attitude. • Strong problem-solving skills. • Professional and courteous manner. • Able to work well as part of a small team. • Flexible and willing to assist across different areas of the business. Benefits: • Employee Assistance Programme (EAP) • Company pension • Attendance bonus or 3 days paid sick leave Working Hours: • Office-based only from 7:30 am – 4:30 pm (1-hour unpaid lunch) To apply for this position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role. Andrea Cureton -