Administrator (Installations & Customer Service)

Administrator (Installations & Customer Service) Location: JADE Windows, 622 Bradford Road, Batley, WF17 8HF Salary: £28,000 per year Hours: Monday to Thursday: 8:00am 5:00pm | Friday: 8:00am 12:00pm Full Time | Permanent ABOUT JADE WINDOWS For over 30 years, JADE Windows has been manufacturing and installing high-quality uPVC windows and doors across Yorkshire. Now part of Woodlands Home & Garden Group, a growing manufacturing business employing over 250 people, you will be joining a company that values teamwork, continuous improvement and developing its people. ABOUT THE ROLE This is more than an administration role. You will be the key link between customers, surveyors, production and installation teams, helping every installation run smoothly from booking through to completion. You will take ownership of the process, keep customers informed, solve problems and ensure every customer receives an excellent experience. No two days are the same, making this an ideal opportunity for someone who enjoys a varied role in a busy office environment. KEY RESPONSIBILITIES • Coordinate installation and service appointments. • Keep customers informed throughout their journey. • Schedule installers and service engineers. • Process paperwork, payments and maintain accurate records. • Prepare installation packs and register completed work with FENSA. • Coordinate remedial work and resolve customer queries. • Support the wider team with general administration. ABOUT YOU We are looking for someone who is: • Organised and able to manage a busy workload. • Friendly, professional and customer focused. • Confident using IT systems and Microsoft Office. • A strong communicator with excellent attention to detail. • Proactive, reliable and enjoys solving problems. Previous experience in administration, scheduling or customer service would be beneficial, but a positive attitude, willingness to learn and strong organisational skills are just as important. WHY JOIN US? • £28,000 annual salary. • Full-time, permanent position. • Early finish every Friday. • Friendly, supportive team. • Stable and growing business. • Opportunities to learn, develop and progress. • A varied role where your work makes a real difference every day. READY TO JOIN US? If you enjoy organisation, helping customers and making things happen behind the scenes, we would love to hear from you. Please send us your CV and become part of the JADE Windows team.