Administrator / Order Processor

Order Processing / Administration Assistant Location: Marchington Pay Rate: £13.49 per hour Hours: 8:30am – 4:30pm, Monday to Friday We are looking for a reliable and detail-oriented individual to join our team in an Order Processing / Administration role. This is a great opportunity for someone with strong organisational skills who enjoys working in a fast-paced operational environment and delivering excellent customer service. Key Responsibilities • Accurately enter and process customer orders using the company’s order management system • Review order information to ensure completeness and product availability • Communicate with customers regarding order details, shipment dates, and any discrepancies • Coordinate with warehouse and logistics teams to schedule timely dispatches • Monitor order status and proactively resolve issues such as delays, backorders, or stock shortages • Maintain accurate records of orders, shipping documents, returns, and adjustments • Respond to internal and external enquiries regarding order progress and delivery updates • Ensure all orders comply with company procedures, customer requirements, and quality standards Skills & Experience • Previous experience in order processing, administration, or a similar operational role is desirable • Strong attention to detail and accuracy • Basic proficiency in Microsoft Excel and Outlook • Excellent written and verbal communication skills • Confidence using order management systems (training will be provided) • Strong organisational and time-management abilities with the capacity to multitask effectively What We’re Looking For • A customer-focused and professional approach • Reliable, punctual, and committed to high standards of work • Strong communication and problem-solving skills • Flexible attitude towards tasks and working hours • A responsible approach to health and safety compliance If you are organised, motivated, and enjoy working as part of a supportive team, we would love to hear from you.