Administrator Receptionist

We are currently seeking an Administrator Receptionist for a Substance Misuse Service located in Accrington. This will be a 5 month contract for an immediate start. The position will be 4 Days a Week from 09:00-17:00 on the selected days. Duties: • As first point of contact, greet and welcome clients and visitors in a professional and courteous manner. • Register clients and schedule appointments using the designated system. • Ensure administration, record-keeping, and communication within the project are maintained. • Manage incoming calls and direct them to the appropriate staff or department promptly. • Maintain and update client records and databases accurately and confidentially. • Participate actively in staff meetings, training sessions, and other team activities as required. • Assist clients with inquiries, appointment bookings, and any immediate needs they may have. • Ensure the reception area is tidy, organised, and presents a welcoming atmosphere. • Contribute to the improvement and upkeep of client areas, maintaining the client information displayed in the reception / waiting area is tidy, current and relevant. • Adhere strictly to organisational policies, procedures, and confidentiality agreements. • Take accurate meeting minutes during staff meetings and other relevant sessions. • Encourage service user feedback. • Provide basic advice and information on what the service offers. A Basic DBS will be required.