Administrator / Receptionist

As an Administrator/Receptionist for the Physiotherapy department, you will: • Provide a first class and effective service to patients, visitors, consultants, team colleagues and all internaldepartments. • Provide professional administration cover to enable the smooth running of the department or clinic. • Deal with inbound telephone and email enquiries and process as necessary, ensuring messages are passed correctly and confidentially. • Ensure that any voicemail messages are dealt with, and calls returned on the same working day. • Deal with referrals from external and internal referrers, both hard and soft copy, and via referrers portals. • Process referrals to other areas of the hospital where required. • Work confidently with the Hospitals Patient Information System. • Always maintain confidentiality of patient information and adhere strictly to all information governancerequirements. • Participate in training activities as required. • Maintain the highest level of professionalism and courtesy patients and visitors and always meet and greet everyone with a positive and professional attitude. • Demonstrate the highest level of customer service, ensuring an excellent patient experience and resolving any issues swiftly, suitably and knowledgably. • Have a proactive and forward-thinking approach to your role. • Be flexible with your availability, helping to ensure that suitable cover is provided to various departments. Job description Job responsibilities As an Administrator/Receptionist for the Physiotherapy department, you will: • Provide a first class and effective service to patients, visitors, consultants, team colleagues and all internaldepartments. • Provide professional administration cover to enable the smooth running of the department or clinic. • Deal with inbound telephone and email enquiries and process as necessary, ensuring messages are passed correctly and confidentially. • Ensure that any voicemail messages are dealt with, and calls returned on the same working day. • Deal with referrals from external and internal referrers, both hard and soft copy, and via referrers portals. • Process referrals to other areas of the hospital where required. • Work confidently with the Hospitals Patient Information System. • Always maintain confidentiality of patient information and adhere strictly to all information governancerequirements. • Participate in training activities as required. • Maintain the highest level of professionalism and courtesy patients and visitors and always meet and greet everyone with a positive and professional attitude. • Demonstrate the highest level of customer service, ensuring an excellent patient experience and resolving any issues swiftly, suitably and knowledgably. • Have a proactive and forward-thinking approach to your role. • Be flexible with your availability, helping to ensure that suitable cover is provided to various departments.