After Care Customer Adviser

Customer Service & Warranty AdministratorFull-Time Permanent | Kirkby | 25k-26k based on exp We are currently recruiting for a Customer Service & Warranty Administrator to join a friendly and supportive team based in Kirkby. This is a fantastic opportunity for someone with strong customer service and administration experience who enjoys solving problems, managing processes, and supporting customers. This role is varied and will involve a mixture of customer support, warranty administration, service coordination, and working closely with internal teams. The Role: • Managing warranty queries and customer issues from start to finish • Handling customer conversations, including complaints and challenging situations, in a professional manner • Supporting the field sales team with customer requests, order processing, and administration • Taking customer payments over the phone when required • Managing FedEx/delivery-related queries and follow-ups • Processing service reports, invoices, and sales orders accurately • Updating internal systems and spreadsheets • Ensuring tasks are followed through and completed correctly The Ideal Candidate:We are looking for someone who is: • Confident dealing with customers and handling difficult conversations • Calm under pressure with a problem-solving attitude • Highly organised with excellent attention to detail • Methodical and able to follow processes through • Comfortable working independently and managing their own workload Experience within customer service, complaints handling, warranty administration, service support, or a similar administrative role would be highly beneficial. What’s on Offer: • Permanent full-time position • Monday to Friday, 8:30am–5:00pm • 25 days holiday • Company pension scheme • On-site parking • Friendly office environment with a supportive team If you are looking for a role where you can use your customer service skills, take ownership of your work, and become a valued member of a close-knit team, we would love to hear from you.