Aftersales Manager

Aftersales Manager Location: Stoke-on-Trent Salary: £35,000 - £45,000 per annum Job Type: Full Time | Permanent, hours are 8am - -5:30pm Lead the Aftersales Function for a Successful vehicle dealership Adele Carr Recruitment is delighted to be partnering with a well-established and successful commercial vehicle dealership to recruit an experienced Aftersales Manager. This is an excellent opportunity to join a growing business with a strong reputation within the HGV sector, where you'll play a key role in leading the aftersales operation, driving customer satisfaction and supporting the continued success of the business. Reporting directly to the Directors, you'll take ownership of the Service, Parts and Warranty departments, ensuring customers receive an exceptional experience from vehicle handover through to ongoing servicing and support. The Role As Aftersales Manager, you will be responsible for the overall performance of the aftersales operation, ensuring high standards of customer service while maximising departmental efficiency and profitability. Key responsibilities include: • Leading, motivating and developing the Service, Parts and Warranty teams. • Managing the day-to-day performance of the aftersales department. • Monitoring KPIs and implementing continuous improvements. • Driving customer satisfaction, loyalty and repeat business. • Building strong relationships with customers and key business partners. • Working closely with the workshop to improve productivity and operational performance. • Identifying opportunities to improve business processes and customer experience. • Supporting the sales team by delivering a seamless customer journey from vehicle handover through to ongoing aftersales support. To be successful in this role, you'll have: • Previous experience as an Aftersales Manager, Service Manager or similar management role. • Experience within the HGV, commercial vehicle or automotive industry. • Strong leadership and people management skills. • Excellent communication and customer relationship management abilities. • Commercial awareness with the ability to improve departmental performance. • A pragmatic approach to problem solving and decision making. • The ability to manage multiple priorities within a busy environment. • Excellent organisational skills with a proactive, results-focused approach. Desirable • Previous vehicle aftersales experience • Category C (HGV) Licence. Salary & Benefits • £35,000 - £45,000 per annum, depending on experience. • Free on-site parking. • Permanent, full-time position. • Office-based role in Stoke-on-Trent. • Opportunity to join a respected and growing commercial vehicle dealership. • A supportive working environment with genuine long-term career prospects. Interested? If you have experience managing aftersales operations within the commercial vehicle or automotive sector and are looking for your next leadership opportunity, we'd love to hear from you. Apply today with your CV or contact Adele Carr Recruitment for a confidential discussion.