AI Service Designer

Urgent Contract AI Service Designer (2B) - Active Security Cleared Role PurposeThe AI Service Designer is responsible for designing end-to-end services that leverage data, AI, and automation to improve outcomes for consumers, and market participants. The role focuses on understanding user and organisational needs, shaping AI-enabled services, and ensuring solutions are usable, ethical, and aligned to Ofgem's Responsible AI and Digital strategies. Key Responsibilities • Lead the design of AI-enabled services from discovery through to live, ensuring they meet user needs and business outcomes • Map current and future service journeys, identifying opportunities to embed AI, automation, and data-driven decision-making • Conduct user research and translate insights into service designs, prototypes, and design artefacts • Identify where AI can improve service efficiency, quality, or customer experience • Work with data scientists, engineers, and product teams to embed AI solutions into operational services • Embed Responsible AI principles including fairness, transparency, and accountability into service design • Collaborate within multidisciplinary teams and support agile delivery • Define service performance metrics and continuously improve services using data and feedback Essential Skills & Experience • Strong experience designing end-to-end services in complex organisations • Skilled in service design methods such as journey mapping and service blueprints • Understanding of AI, data, and automation capabilities and limitations • Strong stakeholder engagement and communication skills • Experience working in agile, multidisciplinary environments • Understanding of Responsible AI and ethical considerations Desirable Skills • Experience with generative AI or Copilot-style tools • Public sector or regulatory experience • Knowledge of accessibility and inclusive design • Experience with service performance measurement Behaviours • User-focused and outcome-driven • Collaborative and inclusive • Evidence-based and analytical • Adaptable in emerging technology environments • Committed to Responsible AI principles Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates