Airline Groups & Reservations Consultant

Airline Reservations & Groups Consultant Wanted !! Do you have experience of working for an airline and looking for a new challenge. Key Responsibilities • Group sales and reservations handling • Taking reservations calls from both direct passengers and trade partners • Generating airline bookings, changes, ancillary, etc. and issuing/reissuing tickets / EMDs (auto and manual fare build) • Processing invoices and payments of airline tickets, whilst adhering to strict airline and company reporting guidelines • Daily and monthly airlines sales reports and reconciliation • Dealing with ticket reissues, upgrades, reroutes, lost tickets etc. • Taking calls from passengers and dealing with all aspects of customer service • Taking calls from Travel Agents & Tour operators • Occasional face to face dealing with passengers Experience: • Minimum two years' experience in an airline reservations role • GDS knowledge preferably Sabre • Knowledge of fares and ticketing an advantage • Good knowledge of MS Word, Excel, PowerPoint, Sabre, DDS and eSmash • Ability to work under pressure • Excellent telephone manner • Ability to work as part of a team Personal qualities: • Must be customer focused, well presented, and well spoken • Good time management and organisational skills • Must be professional whilst under pressure • Excellent attention to detail • Brilliant telephone manner • Ability to work under pressure • Flexibility Package • Up to £28,000 • Full time office based role • Monday - Friday working (8 hour shift) • Travel benefits Interested please email or apply here now