Application Support Analyst

Join a specialist 2nd line support team responsible for maintaining and supporting business-critical applications. You'll investigate incidents, respond to alerts, and work closely with internal teams and suppliers to ensure system stability, minimise disruption, and deliver high-quality technical support within SLA. Client Details The company is a well-established organisation within the financial services sector. Description • Resolve application incidents and service requests within SLA • Develop deep understanding of applications, databases, and platforms • Escalate complex issues to 3rd line teams and external suppliers • Lead and coordinate incident management activities • Monitor system alerts and proactively mitigate service impacts • Support production deployments, validation, and post-release activities • Create and maintain runbooks and support documentation • Drive continuous service improvement and process optimisation • Escalate risks, SLA breaches, and high-impact issues • Identify and address security vulnerabilities • Follow ITIL-aligned processes for incident, change, and risk management Profile A successful Application Support Analyst should have: • Knowledge of compliance and regulatory requirements within the financial services industry.Proven experience in application support, ideally in regulated environments • Experience supporting bespoke or custom-built applications • Strong SQL and relational database knowledge • Proficiency with PowerShell, SFTP, and WinSCP • Familiarity with monitoring tools such as Datadog or similar • Understanding of security protocols including Entra ID • Experience with version control tools such as G.i.t • Strong communication skills across technical and non-technical audiences • Ability to translate complex issues into clear business language • Broad technical knowledge across application ecosystems Job Offer • Competitive daily rate of £300 to £350, paid a day inside IR35. • An opportunity to work in a respected financial services organisation in London. • Engagement in a challenging and rewarding temporary role. • Exposure to cutting-edge technologies within the industry. If you are an experienced Application Support Analyst with a passion for technology and a background in financial services, we encourage you to apply today!