Application support engineer - Lorien Impellam

Application Support Engineer (eTrading Production Support) Location: London Working Pattern: 50% office-based (initially 100% onsite until fully up to speed) Contract Length: 6 Months (inside IR35) Overview We are seeking an experienced Application Support Engineer to join a high-performing eTrading Production Support team within a global financial markets environment. The team provides critical support for Rates and Credit electronic trading platforms, supporting complex, business-critical applications across a global infrastructure spanning London, New York, Singapore, Tokyo, Montreal and Mumbai. The role supports more than 800 Windows and Linux servers and numerous electronic trading venues in a follow-the-sun operating model. Key Responsibilities • Manage day-to-day production support activities, ensuring maximum platform availability and stability. • Monitor, troubleshoot and resolve incidents across business-critical eTrading platforms. • Perform root cause analysis and drive permanent fixes for recurring issues. • Support and maintain Windows and Linux-based application environments. • Coordinate with development, infrastructure, market vendors and business users to resolve production issues efficiently. • Manage change, release and deployment activities, ensuring adherence to operational standards. • Improve platform resilience, reliability, performance and observability. Required Skills & Experience Production Support • Extensive experience supporting business-critical production applications. • Experience operating within a 2nd/3rd line application support or production support environment. • Strong incident management and problem-solving capabilities. • Proven ability to manage issues through to resolution while communicating effectively with stakeholders. Operating Systems • Strong Linux administration and troubleshooting experience. • Strong Windows Server support experience. • Experience analysing: • CPU utilisation • Memory consumption • Storage performance • Network and NIC metrics • Operating system performance data Key Skills: • Networking - TCP/IP, DNS, VLANs, VPN/Stunnel, Connectivity • Monitoring/Obs - Splunk, Geneos, Grafana, Dynatrace • DevOps - Jenkins, Git, Bitbucket, Artifactory, • Databases - Oracle, SQL Server • Scripting - Bash, PowerShell, Python • ITSM Tools - ServiceNow, Jira • Markets - ION • OS metrics - linux/windows • App metrics - java/.NET Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.