Applications Support Engineer (Dynamics 365 / CRM)

Applications Engineer (Dynamics 365 / CRM)London | Hybrid (2 days office per week) The OpportunityThis is a chance to take ownership of a business-critical Dynamics 365 CRM platform and transform how it is used across Supported Living operations. You won't just be supporting a system - you'll be fixing it, improving it, and shaping how the business runs on it. From day one, you'll step into a role where CRM performance, data quality, and user adoption need real attention, giving you immediate scope to make a visible impact. Why This Role Stands Out • Full ownership of the CRM • Opportunity to stabilise and redesign a struggling system • Direct influence on how operational teams work day-to-day • High visibility across both technical and business stakeholders • Move from issue resolution into long-term CRM improvement strategy What You'll Be Doing • Own and improve the Dynamics 365 CRM environment • Fix inefficient workflows and improve system design • Improve data quality and establish governance standards • Drive automation using Power Platform tools • Support integrations and resolve technical issues • Work closely with operational teams to improve adoption • Build documentation, structure, and best practice What You'll Need • Strong Dynamics experience • CRM configuration and customisation skills • Power Platform exposure (Power Automate / Power Apps / Power BI beneficial) • Experience improving data quality and workflows • Strong stakeholder engagement and communication skills • Ability to work effectively with non-technical users What Success Looks LikeWithin months, you will have: • A cleaner, more reliable CRM system • Improved data quality and reporting confidence • Higher adoption • More efficient workflows and reduced manual processes • A clear roadmap for ongoing CRM improvement The Bottom LineThis is a hands-on CRM ownership role with real transformation responsibility. If you want a position where you can step in, take control, and visibly improve a core business system, this is exactly that opportunity. Hybrid working: Central London 2 days per week in the office. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: