Appointment Coordinator /Call Handler

The post holder will be a member of the trusts Booking & Contact Centre team reporting to the Booking t Centre Manager. To manage the first appointment bookings for designated services, providing a professional, comprehensive and efficient service to the Trusts outpatient clinics based at City Road and its associated satellite units. To manage all GP referrals through the e-Referral System. To promote a positive image of the Trusts outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first. To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping. To ensure adherence to the Trusts Access Policy at all times. To work as part of a large administrative team and provide cross- cover as and when required. Job description Job responsibilities The post holder will be a member of the trusts Booking & Contact Centre team reporting to the Booking t Centre Manager. To manage the first appointment bookings for designated services, providing a professional, comprehensive and efficient service to the Trusts outpatient clinics based at City Road and its associated satellite units. To manage all GP referrals through the e-Referral System. To promote a positive image of the Trusts outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first. To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping. To ensure adherence to the Trusts Access Policy at all times. To work as part of a large administrative team and provide cross- cover as and when required.