Apprentice Hardware Deployment Technician

Duties for this role include: To assist in providing support for all PC equipment, software, and mobile devices throughout the Trust, including installation of PC hardware, software, and peripheral devices. Investigate routine enquiries and queries from staff, providing assistance & advice as required. To order, install, and configure new IT desktop equipment and Mobile devices To manage and maintain the asset database and documentation as appropriate to the role. To ensure new equipment is installed and configured in a timely manner and in line with Trust standards and service levels. To troubleshoot and resolve basic service desk support calls in a timely manner and in line with Trust standards and service levels. To work within the Trust IM&T Security Policy at all times and ensure all systems supported comply with it. To undergo staff training and development as required and attend all team and departmental meetings. To update systems as appropriate to track the lifetime of IT assets within the Trust. Job description Job responsibilities Duties for this role include: To assist in providing support for all PC equipment, software, and mobile devices throughout the Trust, including installation of PC hardware, software, and peripheral devices. Investigate routine enquiries and queries from staff, providing assistance & advice as required. To order, install, and configure new IT desktop equipment and Mobile devices To manage and maintain the asset database and documentation as appropriate to the role. To ensure new equipment is installed and configured in a timely manner and in line with Trust standards and service levels. To troubleshoot and resolve basic service desk support calls in a timely manner and in line with Trust standards and service levels. To work within the Trust IM&T Security Policy at all times and ensure all systems supported comply with it. To undergo staff training and development as required and attend all team and departmental meetings. To update systems as appropriate to track the lifetime of IT assets within the Trust.