Apprentice Receptionist / Administrator

Duties will include: • Welcome patients and deal with incoming calls and emails and act upon them accordingly • Booking appointments • Act on tasks requested by other members of the practice team • Process all telephone requests in a courteous, pleasant and professional manner • General administration • Other duties as and when requested • Answering phone calls • eConsultation • Handling patients emails • Processing appointments • Signposting patients to appropriate healthcare services • Processing repeated prescriptions • Front desk duties and receiving patients • Registration on new patients • Scanning • Accurately record and update patients data • Deal with general enquiries • General reception duties • Assist with cancelling and rescheduling appointments as required • Updating the computerised appointments system as required • Ensure confidentiality of all records The training you will be getting • Business Admin level 3 Apprenticeship • Training in the workplace provided by PMA Ltd • Functional skills maths and English, if required You will have on the job training within the organisation and have an assigned assessor who will provide you with additional training sessions and assessments to gain the business administrator qualification. Job description Job responsibilities Duties will include: • Welcome patients and deal with incoming calls and emails and act upon them accordingly • Booking appointments • Act on tasks requested by other members of the practice team • Process all telephone requests in a courteous, pleasant and professional manner • General administration • Other duties as and when requested • Answering phone calls • eConsultation • Handling patients emails • Processing appointments • Signposting patients to appropriate healthcare services • Processing repeated prescriptions • Front desk duties and receiving patients • Registration on new patients • Scanning • Accurately record and update patients data • Deal with general enquiries • General reception duties • Assist with cancelling and rescheduling appointments as required • Updating the computerised appointments system as required • Ensure confidentiality of all records The training you will be getting • Business Admin level 3 Apprenticeship • Training in the workplace provided by PMA Ltd • Functional skills maths and English, if required You will have on the job training within the organisation and have an assigned assessor who will provide you with additional training sessions and assessments to gain the business administrator qualification.