Arrears Officer

Be Part of Our Specialist Servicing Team, join us as an Arrears Officer at BCMGlobal Are you looking for a fresh challenge where you make a real difference every day? We’re looking for a customer focussed, empathetic Arrears Officer to join our Special Servicing Team in our Ipswich office. This is a great opportunity to work with a broad range of clients, including major banks and specialist lenders, while supporting customers through important financial journeys. In this role, you’ll play a key part in managing post-completion servicing activities, ensuring everything is handled with accuracy, care, and professionalism. The work is varied and rewarding, giving you the chance to develop your expertise and make a genuine contribution every day. We’re seeking individuals who are: • Organised and able to juggle priorities while meeting deadlines. • Experienced in delivering excellent customer service. • A confident communicator – both verbal and written – with great attention to detail. • A true team player who’s proactive, reliable, and ready to support colleagues. • Empathetic and professional when handling sensitive or challenging conversations. Ideal experience (not essential, but great to have) • Experience in mortgages, lending, or specialist finance. • Experience supporting vulnerable customers. • Industry-recognised qualifications. Why BCMGlobal? • 25 days holiday (plus option to purchase more) • Employer-matched pension (up to 5%) • Private Health Care (role dependent) & Life Assurance (x4 salary) • Wellbeing & Volunteering Day • Cycle to Work scheme, sports & social club, summer/Christmas parties • Recognition & referral rewards discretionary bonus scheme At BCMGlobal, you’ll be joining a supportive, professional, team where your skills are valued, your voice is heard, and your work makes a difference. Ready to take the next step, apply today and take the first step towards an exciting future with BCMGlobal.