Assistant Branch Manager

JR330 – Assistant Branch Manager Location: Cribbs Causeway, Bristol Salary: £32,000 + Bonus Overview: First Military Recruitment are currently recruiting for an Assistant Branch Manager on behalf of our clients based in Swindon. This is an excellent and exciting opportunity to join a rapidly expanding retail business with an excellent opportunity of career advancement. Duties and Responsibilities: • Ensure branch is opened and closed on time. Record absence in the correct manner. • Support the Manager with leading the direction and motivation of staff being aware of issues and proposing solutions to improve • Support the Manager to ensure business development phone calls are conducted and logged using CRM • Support the Manager to ensure new customers (prospects) are acquired and taken through prospect process using CRM • Ensure thorough understanding and contribution to monthly Balanced Scorecard • Respond promptly to any out of hours call outs, managing holiday & store closures appropriately • Ensure strong working procedures are followed within store to ensure branch runs efficiently – eg. filing to be completed at the end of the day/ action plan created • Perform first line response (eg. challenge and report if necessary) to disciplinary or performance issues and monitor and engage to tackle issues at early stages • Support the Manager in development of staff skills including product and sales training. Identify areas for improvement and lead their personal development using all resources available • Ensure all customers are greeted on arrival and approached at an appropriate moment to identify their needs and solutions are suggested enthusiastically • Support the Manager to ensure staff deliver company's vision for the store and customer experience • Ensure all staff actively participate in company promotions • Support the manager in preparation and execution of yearly stock take • Ensure PPI is conducted and discrepancies are thoroughly investigated • Attend and actively contribute to Assistant Managers’ meetings throughout the year • Ensure both current and redundant paperwork is filed and stored safely and logically so that documents can be readily retrieved (complying with PCI DSS obligations) • Ensure staff maintain a satisfactory level of appearance and personal hygiene • Implement Company Health and Safety policy and ensure continued compliance • Ensure all safe working practices are followed and all checks are completed thoroughly and promptly • Support the Manager in ensuring the swift and well merchandised roll out of new product into store • Be able to lead product demonstrations or training when required • Be able to undertake weekly buildings inspections & report defects promptly • Manage contractors when on site, ensuring compliance with any health and safety procedures Skills and Qualifications: • Ability to maintain productive working relationships with colleagues, suppliers and customers. • Ability to remain calm and focused when under pressure. • Using your own initiative (recommending various products, cross-selling etc.) • A friendly and outgoing personality. • Experience of dealing with both retail and trade customers advantageous but not necessarily required. • Experience of working in a team leading position desirable Location: Cribbs Causeway, Bristol Salary: £32,000 + Bonus