Assistant Building Manager

Assistant Building Manager Location: Birmingham Salary: £33,000 + Bonus + Monthly Commission Hours: Monday to Friday, 9:00am – 5:00pm Join a Leading Build to Rent Organisation My client is a leading Build to Rent organisation and a modern, resident-focused property company that develops, owns, and manages thriving rental communities across major UK cities. Their focus is on creating exceptional homes, delivering outstanding resident experiences, and building vibrant communities where people feel proud to live. We are seeking an ambitious and customer-focused Assistant Building Manager to join our Birmingham team. This is an exciting opportunity for an experienced property professional to play a key role in the successful operation of a Build to Rent community, supporting resident satisfaction, operational excellence, team leadership, and commercial performance. Working closely with the Community Manager and Leasing Manager, you will help drive performance across the site, ensuring residents receive an industry-leading service while maintaining the highest operational standards. The Role As Assistant Building Manager, you will support the day-to-day management of the community and work collaboratively with the on-site team to achieve key objectives, including occupancy targets, resident retention, customer satisfaction, rent collection, compliance, and community engagement. Key Responsibilities Community & Operations • Support the day-to-day operation of the community, ensuring exceptional standards are maintained throughout the building. • Assist in implementing operational processes and procedures. • Support and motivate the on-site team to deliver excellent results and service standards. • Deputise for the Community Manager when required. • Oversee assigned operational tasks and projects. • Provide direct line management support to on-site team members. Resident Experience • Deliver outstanding customer service and build positive relationships with residents. • Support the resident journey from move-in through to move-out. • Manage resident enquiries and service requests promptly and professionally. • Assist with resident engagement initiatives and community-building activities. • Drive positive resident feedback and online reviews. • Foster a welcoming, inclusive and community-focused environment. Marketing & Community Engagement • Create engaging content across social media channels. • Support local marketing activity and community partnerships. • Assist with planning and delivering resident and networking events. • Work alongside leasing and marketing teams to support occupancy and retention goals. • Monitor competitor activity and provide market insights. Facilities, Compliance & Health & Safety • Support compliance with all health and safety legislation and company policies. • Monitor contractors and suppliers working on-site. • Assist with apartment inspections, maintenance coordination and apartment turnarounds. • Ensure routine compliance checks are completed and recorded accurately. • Respond appropriately to incidents and building-related issues. About You We are looking for someone who is proactive, highly organised and passionate about delivering exceptional customer experiences. Essential Requirements • Minimum 2 years' experience in a similar role within Build to Rent (BTR), PBSA, hospitality, residential property management or a related sector. • Experience working to and achieving KPI targets. • Strong customer service and relationship management skills. • Understanding of residential tenancy agreements and resident relations. • Good knowledge of facilities management and health & safety practices. • Excellent communication skills, both written and verbal. • Strong IT skills, including Microsoft Office and property management systems. • Ability to work independently and take ownership of responsibilities. Personal Attributes • Positive and solution-oriented approach. • Passion for customer service and community building. • Strong attention to detail and organisational skills. • Professional, approachable and confident communicator. • Collaborative team player with leadership potential. What's on Offer? • Competitive salary of £33,000 • Bonus scheme • Monthly commission opportunities • Monday to Friday working hours (9am – 5pm) • Career progression opportunities within a growing Build to Rent organisation • Supportive and collaborative working environment • Opportunity to be part of a business that is helping shape the future of rental living in the UK If you are passionate about creating exceptional resident experiences and are looking to develop your career within the Build to Rent sector, we would love to hear from you!