Assistant Business Manager

There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels. All staff at BK Health have a duty to conform to the following: This role will provide operational oversight and act as a central coordination point or operational issues, troubleshooting day-to-day problems and handling matters appropriately including: • IT and digital coordination provide first-line coordination and practical support for day-to-day IT and digital issues affecting operational teams. • Act as a link between staff and external/internal system support providers, ensuring issues are logged, tracked, and progressed. • Support systems use, troubleshooting, and adoption of digital processes and help maintain operational continuity during system issues, upgrades, or outages • Health and Safety and Facilities Support day-to-day health and safety facilities coordination by monitoring risks, escalating issues, tracking actions, and helping to maintain records and policies for audits and inspections. • Clinical Rota Management Lead and support the Rota manager to ensure Rota templates maximise appointment availability and changes are communicated to all teams. • Website, social media and Patient Communications Oversee patient communications via the practice website and social media, ensuring content is up to date, accurate, and aligned with service changes, and supporting the drafting, approval, and scheduling of routine updates. • Team Leadership Lead and develop the patient services team leaders, operations assistant and Rota manager. • Patient Experience and Service Quality Support the patient services and the business director in improving patient experience across the front-line services and administrative pathways. • Use data, feedback, and operational insight to identify trends, service gaps, and improvement opportunities. • Executive Support Provide proactive and high-level executive support to the Business Director and Board. • Anticipate priorities, prepare papers, coordinate actions, manage follow-up activity, and support delivery against business objectives. • Governance and Compliance - Support the practices governance and compliance framework by coordinating policies, audits, actions plan, risk logs, incident follow-up, mandatory processes, and evidence gathering, while working with relevant leads to ensure responsibilities are clearly allocated. • Process and Systems Coordination Map, document, and embed standard operating procedures and working practices where needed. • Project and Change Support Coordinate and support operational projects, service changes, and improvement initiatives. Job description Job responsibilities There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels. All staff at BK Health have a duty to conform to the following: This role will provide operational oversight and act as a central coordination point or operational issues, troubleshooting day-to-day problems and handling matters appropriately including: • IT and digital coordination provide first-line coordination and practical support for day-to-day IT and digital issues affecting operational teams. • Act as a link between staff and external/internal system support providers, ensuring issues are logged, tracked, and progressed. • Support systems use, troubleshooting, and adoption of digital processes and help maintain operational continuity during system issues, upgrades, or outages • Health and Safety and Facilities Support day-to-day health and safety facilities coordination by monitoring risks, escalating issues, tracking actions, and helping to maintain records and policies for audits and inspections. • Clinical Rota Management Lead and support the Rota manager to ensure Rota templates maximise appointment availability and changes are communicated to all teams. • Website, social media and Patient Communications Oversee patient communications via the practice website and social media, ensuring content is up to date, accurate, and aligned with service changes, and supporting the drafting, approval, and scheduling of routine updates. • Team Leadership Lead and develop the patient services team leaders, operations assistant and Rota manager. • Patient Experience and Service Quality Support the patient services and the business director in improving patient experience across the front-line services and administrative pathways. • Use data, feedback, and operational insight to identify trends, service gaps, and improvement opportunities. • Executive Support Provide proactive and high-level executive support to the Business Director and Board. • Anticipate priorities, prepare papers, coordinate actions, manage follow-up activity, and support delivery against business objectives. • Governance and Compliance - Support the practices governance and compliance framework by coordinating policies, audits, actions plan, risk logs, incident follow-up, mandatory processes, and evidence gathering, while working with relevant leads to ensure responsibilities are clearly allocated. • Process and Systems Coordination Map, document, and embed standard operating procedures and working practices where needed. • Project and Change Support Coordinate and support operational projects, service changes, and improvement initiatives.