Assistant Patient Pathway Manager

The Deputy Patient Pathway Manager plays a key leadership role in supporting the effective operational delivery of patient pathways across the Directorate. Working closely with the Patient Pathway Manager and senior leadersincluding the Clinical Director, Matron and Directorate Managerthe post holder ensures that administrative, clerical and pathwayrelated processes run smoothly, efficiently and in line with Trust standards. The role provides daytoday oversight of administrative teams, supports staff development, maintains highquality data standards, and contributes to the achievement of performance targets that underpin safe, timely and patientcentred care. The post holder acts as a senior point of coordination within the admin team, offering expert knowledge of elective pathways, RTT rules, clinic utilisation, and operational pressures. They support the management of staff performance, recruitment, training, and wellbeing, ensuring the team has the capability and confidence to deliver a reliable service. The Deputy PPM monitors pathway progression from referral to discharge, identifies risks or delays, escalates capacity issues, and contributes to solutions that improve flow and reduce breaches. In the absence of the Patient Pathway Manager, the Deputy PPM provides autonomous leadership, making informed decisions based on specialist knowledge of the service. They act as a communication link between clinical teams, operational managers, governance colleagues and external partners, ensuring issues are addressed promptly and information is shared accurately. The role also supports incident reviews, complaints handling, risk identification, and governance reporting. Job description Job responsibilities The Deputy Patient Pathway Manager plays a key leadership role in supporting the effective operational delivery of patient pathways across the Directorate. Working closely with the Patient Pathway Manager and senior leadersincluding the Clinical Director, Matron and Directorate Managerthe post holder ensures that administrative, clerical and pathwayrelated processes run smoothly, efficiently and in line with Trust standards. The role provides daytoday oversight of administrative teams, supports staff development, maintains highquality data standards, and contributes to the achievement of performance targets that underpin safe, timely and patientcentred care. The post holder acts as a senior point of coordination within the admin team, offering expert knowledge of elective pathways, RTT rules, clinic utilisation, and operational pressures. They support the management of staff performance, recruitment, training, and wellbeing, ensuring the team has the capability and confidence to deliver a reliable service. The Deputy PPM monitors pathway progression from referral to discharge, identifies risks or delays, escalates capacity issues, and contributes to solutions that improve flow and reduce breaches. In the absence of the Patient Pathway Manager, the Deputy PPM provides autonomous leadership, making informed decisions based on specialist knowledge of the service. They act as a communication link between clinical teams, operational managers, governance colleagues and external partners, ensuring issues are addressed promptly and information is shared accurately. The role also supports incident reviews, complaints handling, risk identification, and governance reporting.