Assistant Practice Manager

Job Summary The Assistant Practice Manager will support the Practice Manager and Partnership Team in the effective day-to-day management, development and performance of Overdale Medical Practice. The post holder will help ensure the practice delivers high-quality, safe and accessible patient care while meeting contractual, regulatory, governance and organisational requirements. This is a varied leadership and operational role with responsibility for supporting workforce development, administrative team management, governance, compliance, quality improvement, contractual performance and digital transformation within a busy GP practice environment. The post holder will work collaboratively with clinical and non-clinical colleagues to support continuous improvement, efficient systems and a positive working culture across the practice. Job Purpose To assist the Practice Manager in leading, coordinating and developing operational services across the practice, ensuring that administrative, workforce, governance, contractual and digital functions are delivered effectively and in line with practice objectives. The post holder will provide practical management support, promote high standards of patient service and staff performance, and contribute to quality improvement and service development across the organisation. The role requires a proactive, organised and collaborative individual who can manage competing priorities, support change and help maintain a safe, compliant and effective GP practice. Key Responsibilities Leadership and Team Management Manage and support the admin team, including appraisals, performance, wellbeing, supervision, coaching and mentoring. Coordinate staff training/development, keeping mandatory training records current and compliant. Lead recruitment, induction and onboarding, and support workforce planning and staff wellbeing initiatives. Governance, Compliance and Quality Support the Practice Manager and Partners with operational planning, strategic development, governance, policies and compliance requirements. Coordinate audits, risk management, information governance, CQC preparation, and compliance monitoring. Support quality improvement, service development, new systems, digital change and admin workflows. Help identify organisational improvements and maintain high standards of patient experience, governance and performance. Contractual Performance and Reporting Lead and monitor QOF, Enhanced Services, DES, CQRS, local incentive schemes and contractual requirements. Work with clinical/admin teams to maximise achievement, recalls, audits, reporting and data quality. Support claims submission, validation and reconciliation, monitor indicators and report to improve services, income and outcomes. Digital Systems and Service Improvement Support practice IT systems, digital transformation and new technologies. Identify solutions to improve efficiency, workflows and access, promoting effective use of clinical and business systems. Support projects that modernise services and improve staff and patient experience. Equality, Diversity and Inclusion Overdale Medical Practice is committed to equality, diversity and inclusion and welcomes applications from all suitably qualified candidates. The post holder is expected to treat patients, colleagues and visitors with dignity, fairness and respect at all times. This job description is intended to outline the main duties and responsibilities of the role. It is not exhaustive and may be amended from time to time in consultation with the post holder to reflect the changing needs of the practice. Job description Job responsibilities Job Summary The Assistant Practice Manager will support the Practice Manager and Partnership Team in the effective day-to-day management, development and performance of Overdale Medical Practice. The post holder will help ensure the practice delivers high-quality, safe and accessible patient care while meeting contractual, regulatory, governance and organisational requirements. This is a varied leadership and operational role with responsibility for supporting workforce development, administrative team management, governance, compliance, quality improvement, contractual performance and digital transformation within a busy GP practice environment. The post holder will work collaboratively with clinical and non-clinical colleagues to support continuous improvement, efficient systems and a positive working culture across the practice. Job Purpose To assist the Practice Manager in leading, coordinating and developing operational services across the practice, ensuring that administrative, workforce, governance, contractual and digital functions are delivered effectively and in line with practice objectives. The post holder will provide practical management support, promote high standards of patient service and staff performance, and contribute to quality improvement and service development across the organisation. The role requires a proactive, organised and collaborative individual who can manage competing priorities, support change and help maintain a safe, compliant and effective GP practice. Key Responsibilities Leadership and Team Management Manage and support the admin team, including appraisals, performance, wellbeing, supervision, coaching and mentoring. Coordinate staff training/development, keeping mandatory training records current and compliant. Lead recruitment, induction and onboarding, and support workforce planning and staff wellbeing initiatives. Governance, Compliance and Quality Support the Practice Manager and Partners with operational planning, strategic development, governance, policies and compliance requirements. Coordinate audits, risk management, information governance, CQC preparation, and compliance monitoring. Support quality improvement, service development, new systems, digital change and admin workflows. Help identify organisational improvements and maintain high standards of patient experience, governance and performance. Contractual Performance and Reporting Lead and monitor QOF, Enhanced Services, DES, CQRS, local incentive schemes and contractual requirements. Work with clinical/admin teams to maximise achievement, recalls, audits, reporting and data quality. Support claims submission, validation and reconciliation, monitor indicators and report to improve services, income and outcomes. Digital Systems and Service Improvement Support practice IT systems, digital transformation and new technologies. Identify solutions to improve efficiency, workflows and access, promoting effective use of clinical and business systems. Support projects that modernise services and improve staff and patient experience. Equality, Diversity and Inclusion Overdale Medical Practice is committed to equality, diversity and inclusion and welcomes applications from all suitably qualified candidates. The post holder is expected to treat patients, colleagues and visitors with dignity, fairness and respect at all times. This job description is intended to outline the main duties and responsibilities of the role. It is not exhaustive and may be amended from time to time in consultation with the post holder to reflect the changing needs of the practice.