Assistant Practice Manager

Key Tasks and Responsibilities EMIS appointment book oversight and management Supporting the data extraction, verification and reporting requirements of QoF, PMS contract, locally contracted services and enhanced services Monitoring and addressing the needs of GP Appointment Data using Ardens searches, GPAD database and Apex database. Assisting with management and updates to the practice website Supporting the ongoing management of the PPG and any relevant work such as patient surveys etc Management and update of PCSE portal in all areas required Oversight and management of all workflow areas, supporting admin as required Addressing more complex IT issues, system upgrades and implementation, providing training to staff as required Supporting the Practice Manager with elements of HR including recruitment, set up of new staff and removal of leavers, training needs and day to day management (when suitably trained and knowledgeable to do so) Ensuring all items logged to GP Team Net are kept up to date and addressed within required timescales (eg alerts, significant events, policies, premises) Addressing initial complaints and responding appropriately following investigation, liaising with others as required Deputising for the Practice Manager on an as required basis both within the practice and externally incl local meetings and forums Supporting the Ops lead with reactive IT issues incl laptops and smartcard management. Establishing and updating EMIS templates, protocols and searches on an as required basis. This list is not exhaustive and there may be other requirements of this role as required by the Practice Business Manager and/or Partners. Other responsibilities within the organisation: Awareness of and compliance with all relevant practice policies/guidelines Using appropriate templates and protocols to ensure the correct summarising, recording and read coding of patient records Participating in the support and training of medical, nursing and PA students. Supporting other staff as needed and in order to meet all required targets. Attending and contributing to MDT and practice meetings. Supporting the provision of enhanced services that meet the needs of the practice and local population and maximise income streams to the practice. Undertake additional training in order to provide such services as required. Meeting timescales and deadlines for audits and written returns to ensure that the practice meets quality standards and receives the designated funding. Supporting the review and response to any complaints or significant events as needed. Job description Job responsibilities Key Tasks and Responsibilities EMIS appointment book oversight and management Supporting the data extraction, verification and reporting requirements of QoF, PMS contract, locally contracted services and enhanced services Monitoring and addressing the needs of GP Appointment Data using Ardens searches, GPAD database and Apex database. Assisting with management and updates to the practice website Supporting the ongoing management of the PPG and any relevant work such as patient surveys etc Management and update of PCSE portal in all areas required Oversight and management of all workflow areas, supporting admin as required Addressing more complex IT issues, system upgrades and implementation, providing training to staff as required Supporting the Practice Manager with elements of HR including recruitment, set up of new staff and removal of leavers, training needs and day to day management (when suitably trained and knowledgeable to do so) Ensuring all items logged to GP Team Net are kept up to date and addressed within required timescales (eg alerts, significant events, policies, premises) Addressing initial complaints and responding appropriately following investigation, liaising with others as required Deputising for the Practice Manager on an as required basis both within the practice and externally incl local meetings and forums Supporting the Ops lead with reactive IT issues incl laptops and smartcard management. Establishing and updating EMIS templates, protocols and searches on an as required basis. This list is not exhaustive and there may be other requirements of this role as required by the Practice Business Manager and/or Partners. Other responsibilities within the organisation: Awareness of and compliance with all relevant practice policies/guidelines Using appropriate templates and protocols to ensure the correct summarising, recording and read coding of patient records Participating in the support and training of medical, nursing and PA students. Supporting other staff as needed and in order to meet all required targets. Attending and contributing to MDT and practice meetings. Supporting the provision of enhanced services that meet the needs of the practice and local population and maximise income streams to the practice. Undertake additional training in order to provide such services as required. Meeting timescales and deadlines for audits and written returns to ensure that the practice meets quality standards and receives the designated funding. Supporting the review and response to any complaints or significant events as needed.