Assistant Store Manager

Assistant Manager | Kings Heath Salary: £32,500 + Bonus Are you a commercially minded Assistant Manager who enjoys speaking with customers, building relationships and turning enquiries into sales? We're looking for an Assistant Manager to join a successful and expanding business in Kings Heath. This is a varied, customer-facing role where you'll support the Store Manager with the day-to-day running of the site, while playing a key part in driving sales, converting enquiries and delivering a great customer experience. This is a fantastic opportunity to join a growing, entrepreneurial business where you'll be part of a close-knit team, enjoy genuine responsibility and benefit from a strong work-life balance. Work-life balance You'll work shifts between 8:30am and 6:00pm Monday to Friday, with reduced weekend hours of 9:00am to 5:00pm on Saturdays and 10:00am to 4:00pm on Sundays. Weekends are shared on a rota basis, typically with one full weekend off every two to three weeks. Days off in lieu are always provided when working weekends. The role • Support the Store Manager with the daily running of the site, ensuring it operates smoothly and efficiently. • Handle customer enquiries across phone, email and face to face, building rapport and identifying the best solution for each customer. • Convert enquiries into bookings and sales through confident, consultative conversations. • Support local sales activity and help drive store performance against targets. • Review reports and identify opportunities to improve conversion, customer follow-up, service and efficiency. • Deliver excellent customer service and ensure a positive experience at every stage of the customer journey. • Lead by example, supporting and motivating the team to achieve high standards. • Process bookings, payments and administration accurately. • Ensure compliance with company policies, health and safety procedures and site standards. • Take ownership in the Store Manager's absence and support wider business growth. What you'll bring • Experience as an Assistant Manager, Supervisor, Team Leader, Sales Manager or similar in a customer-facing environment. • Confidence speaking with customers, building rapport and converting enquiries into sales. • A proactive, sales-focused mindset with the ability to spot opportunities and follow up effectively. • Strong customer service skills and a genuine interest in helping people find the right solution. • Commercial awareness and the ability to support store performance. • A hands-on, people-first approach. • Strong organisational skills and attention to detail. • A positive attitude, strong communication skills and the confidence to take responsibility. Reference: BBBH36545