Assistant Systems Support Officer

The Assistant Systems Support Officer will play a key role in supporting the effective delivery of procurement systems services across the organisation and to Consortium partners. Key responsibilities include: • Systems Support & Service Delivery • Provide day-to-day support for procurement systems, ensuring a responsive and high-quality service to all users • Manage and resolve system queries and helpdesk requests in line with agreed service standards and timescales • Support the delivery and ongoing maintenance of Procurement and associated systems • User Support & Guidance • Act as a key point of contact for system users, providing advice and guidance on procurement processes and system functionality • Support end-users in the correct use of purchasing systems and approved catalogues to ensure compliance and best value • Contribute to user training and development, identifying knowledge gaps and supporting improvements • Data Management & Reporting • Maintain accurate system data and records to support operational and reporting requirements • Extract, analyse and interpret basic spend and product data to support decision-making and service improvement • Assist in the production of reports and management information as required • Stakeholder & Supplier Liaison • Work collaboratively with internal stakeholders, including clinical and non-clinical staff, to support procurement activity • Liaise with suppliers and external partners to resolve queries relating to orders, deliveries and system issues • Work alongside Accounts Payable and Goods Receipting teams to resolve invoice and receipting queries • Quality, Compliance & Continuous Improvement • Ensure all activities are carried out in line with organisational policies, procedures and procurement standards • Support audits and respond to information requests relating to purchasing activity • Identify opportunities to improve systems, processes and user experience, feeding back to senior colleagues • Work Planning & Team Contribution • Prioritise and manage own workload effectively to meet service demands and deadlines • Work collaboratively within the Systems Support Team to ensure service objectives are achieved • Contribute to a professional, customer-focused service that supports organisational and patient care outcomes Job description Job responsibilities The Assistant Systems Support Officer will play a key role in supporting the effective delivery of procurement systems services across the organisation and to Consortium partners. Key responsibilities include: • Systems Support & Service Delivery • Provide day-to-day support for procurement systems, ensuring a responsive and high-quality service to all users • Manage and resolve system queries and helpdesk requests in line with agreed service standards and timescales • Support the delivery and ongoing maintenance of Procurement and associated systems • User Support & Guidance • Act as a key point of contact for system users, providing advice and guidance on procurement processes and system functionality • Support end-users in the correct use of purchasing systems and approved catalogues to ensure compliance and best value • Contribute to user training and development, identifying knowledge gaps and supporting improvements • Data Management & Reporting • Maintain accurate system data and records to support operational and reporting requirements • Extract, analyse and interpret basic spend and product data to support decision-making and service improvement • Assist in the production of reports and management information as required • Stakeholder & Supplier Liaison • Work collaboratively with internal stakeholders, including clinical and non-clinical staff, to support procurement activity • Liaise with suppliers and external partners to resolve queries relating to orders, deliveries and system issues • Work alongside Accounts Payable and Goods Receipting teams to resolve invoice and receipting queries • Quality, Compliance & Continuous Improvement • Ensure all activities are carried out in line with organisational policies, procedures and procurement standards • Support audits and respond to information requests relating to purchasing activity • Identify opportunities to improve systems, processes and user experience, feeding back to senior colleagues • Work Planning & Team Contribution • Prioritise and manage own workload effectively to meet service demands and deadlines • Work collaboratively within the Systems Support Team to ensure service objectives are achieved • Contribute to a professional, customer-focused service that supports organisational and patient care outcomes