B2B Customer Service Advisor

Location: Wrexham Salary: £26,698.75 per annum Hours: Monday to Friday, 9:00am – 5:00pm, plus 1 in 5 Saturdays once fully trained (£19.92 per hour) The Opportunity Our client is seeking a motivated and customer-focused Customer Service Advisor to join their established team in Wrexham. This is an excellent opportunity for someone with strong communication skills and a passion for delivering outstanding customer service. Working within a fast-paced environment, you will be responsible for supporting customers with orders, resolving queries, maintaining strong client relationships, and ensuring a consistently high standard of service. Key Responsibilities • Deliver exceptional customer service through inbound and outbound telephone contact. • Process customer orders accurately and efficiently, ensuring all orders are entered on the day they are received. • Monitor customer accounts and proactively communicate updates regarding orders, deliveries, delays, and product issues. • Respond to customer enquiries and provide solutions in a timely and professional manner. • Support complaint resolution, ensuring issues are handled effectively and escalated where appropriate. • Provide guidance on products and services, including technical support where required. • Promote upcoming products, services, and business initiatives to customers. • Conduct proactive customer engagement and retention calls to strengthen relationships and encourage account activity. • Keep up to date with industry developments, products, and competitor offerings. • Assist with administrative tasks including order processing, returns, and customer records. About You The ideal candidate will have: • Previous experience in a customer service, account management, or customer support role. • An excellent telephone manner and strong interpersonal skills. • Experience managing customer queries and resolving issues effectively. • Strong organisational skills with the ability to prioritise a varied workload. • Good IT and administration skills. • Excellent verbal and written communication abilities. • A proactive and self-motivated approach to work. • A positive attitude and willingness to learn new skills. • The ability to work collaboratively within a team environment. • A results-driven mindset with a commitment to delivering excellent service. What We're Looking For Successful candidates will demonstrate: • A commitment to quality and continuous improvement. • Strong problem-solving and analytical skills. • Professional integrity and a customer-first approach. • Initiative and a willingness to go the extra mile. • The ability to build positive relationships with customers and colleagues alike. • Adaptability and a desire to contribute to team success. Desirable • Experience within the optical industry. • Dispensing Optician qualifications (ABDO/GOC) or relevant optical knowledge. If you're looking to join a well-established business that values customer service excellence and offers a supportive working environment, we'd love to hear from you.