B2B Customer Service Executive

As a Customer Service Executive, you will be the first point of contact for B2B customers, ensuring a seamless experience across enquiries, orders, and ongoing account support. This is a varied role blending customer service, coordination, and relationship management. Client Details Our client is a highly respected yet low-profile telecoms provider based in Reading, specialising in tailored connectivity and communication solutions for SMEs and regional enterprises. Known for their consultative approach and strong customer retention, they operate in a busy and fast-moving environment where service quality is critical to their continued success. Description Key responsibilities include: • Handling inbound customer enquiries via phone and email • Managing and resolving queries relating to telecoms services, billing, and accounts • Supporting customers through the onboarding and installation process • Liaising with internal teams (technical, sales, operations) to resolve issues efficiently • Maintaining accurate records on CRM systems • Proactively following up with customers to ensure satisfaction and retention • Identifying opportunities to upsell or introduce additional services where appropriate Profile We're looking for a confident and organised customer service professional who thrives in a fast-paced, office-based environment. You will ideally have: • Previous experience in a Customer Service Executive, Advisor, or Account Support role • Strong communication skills and the ability to build rapport quickly • A proactive and solutions-focused approach to problem-solving • Good attention to detail and organisational skills • Experience working with CRM systems • A team-focused mindset with a willingness to support colleagues Experience in telecoms, tech, or a B2B environment would be advantageous. Job Offer What's on Offer: • Salary of £28,000 - £32,000 depending on experience • Clear progression opportunities into Account Management or senior customer roles • Supportive, team-oriented office environment • Full product and systems training • 25 days holiday + bank holidays • Company pension scheme • On-site parking If you are ready to take the next step in your career as a Customer Service Executive, we encourage you to apply today!